Juntao Huang
Malden,MA
Summary
Results-driven professional with extensive experience in upper management roles, specializing in team leadership and operational efficiency. Proven track record of enhancing performance metrics and driving revenue growth. Committed to fostering a collaborative work environment that promotes personal and organizational development.
Overview
7
7
years of professional experience
Work History
Assistant Pit Manager
Encore Boston Harbor
Everett, Massachusetts
10.2022 - Current
- Oversaw daily operations of gaming tables and staff schedules to maximize efficiency.
- Ensured compliance with gaming regulations and operational standards across all activities.
- Resolved guest disputes swiftly, fostering a positive gaming environment.
- Established high service standards to enhance customer satisfaction levels.
Casino Service Supervisor
Encore Boston Harbor
Everett, Massachusetts
06.2019 - Current
- Ensured compliance with safety standards by monitoring all activities on gaming floor.
- Supervised dealers and patrons, resolving complaints to maintain customer satisfaction.
- Addressed malfunctioning machines promptly to minimize downtime and enhance operations.
- Disbursed chips or tokens to customers while maintaining precise transaction records.
Table Game School Instructor
Encore Boston Harbor
Everett, MA
02.2022 - 06.2022
- Ensure the correct skills of each game are taught to the trainees
- Assist in the continuing development of the training and recruitment program
- Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
- To prepare and update the training material/sessions and take full responsibility.
- Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
Education
Bachelor of Science - Major Economics, Minor Geography
University of Connecticut
233 Glenbrook Rd, Unit 4100 Storrs, Connecticut 0608.2018
Skills
- Game regulation compliance
- Casino operations management
- Card and dice distribution
- Table layout adjustment
- Roster management
- Decision-making skills
- Staff scheduling
- Employee training and development
Timeline
Assistant Pit Manager
Encore Boston Harbor
10.2022 - Current
Table Game School Instructor
Encore Boston Harbor
02.2022 - 06.2022
Casino Service Supervisor
Encore Boston Harbor
06.2019 - Current
Bachelor of Science - Major Economics, Minor Geography
University of Connecticut