Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jerome Givens
Open To Work

Jerome Givens

Rochester,NY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Support SpecialistProfessional School Bus Driver

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Rochester, NY
Open to relocation: No

Salary Range

25/hr - 1000/hr

Important To Me

Flexible work hoursHealthcare benefitsPaid sick leave401k match

Summary

Dedicated Support Specialist with strong skills in technical support and troubleshooting. Proven ability to enhance customer service and client relationships through effective communication and product education.

Overview

27
27
years of professional experience

Work History

Support Specialist

CDS Monarch
Rochester, New York
03.2001 - 01.2028
  • Provided technical support to customers via phone and email.
  • Resolved technical issues through troubleshooting and guidance.
  • Delivered customer support across diverse services and products, enhancing client satisfaction.
  • Supported team in efficiently managing client inquiries, improving response times.
  • Educated clients on product features and usage best practices.
  • Documented support interactions to maintain accurate records.
  • Compiled detailed reports of service activities, enabling informed management decisions.

Education

Associate - Human Services

Monroe Comminity College
Rochester, NY
03-2012

Skills

  • Technical support
  • Troubleshooting
  • Remote support
  • Service documentation
  • Product education
  • Client relationship management
  • Customer service

Timeline

Support Specialist

CDS Monarch
03.2001 - 01.2028

Associate - Human Services

Monroe Comminity College
Jerome Givens