Jerome Griffin
South Euclid,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relationship Banker
PNC Bank
11.2022 - Current
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Built relationships with customers and community to promote long term business growth.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Delivery Courier
Fed Ex Ground
11.2018 - Current
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Car Sales Consultant
Penske Automotive
08.2015 - 06.2018
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Lowes Home Improvement
04.2010 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Virtual Schoolhouse
Cleveland, OH06.2008
Skills
- Customer Experience
- Strong Communication and Interpersonal Skills
- Appointment Setting
- Outbound Calls
- Self-Motivated
Certification
- Licensed [Mortgage Loan Originator]
Timeline
Relationship Banker
PNC Bank
11.2022 - Current
Delivery Courier
Fed Ex Ground
11.2018 - Current
Car Sales Consultant
Penske Automotive
08.2015 - 06.2018
Sales Associate
Lowes Home Improvement
04.2010 - 08.2015
High School Diploma -
Virtual Schoolhouse