Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Hi, I’m
Jerome Mendez
Holt,Michigan
Summary
Overview
6
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Michigan State University
Information Technology Professional (Temp Tech Team Lead)
07.2021 - Current
Job overview
- Assisted in managing tech team on daily tasks, projects, and overall performance
- Provide complex technical support in the following areas: software development, customer service and support, system configuration and administration, system software, and hardware support
- Project management with various departments and teams to implement new and current technologies
- Full-time staff and student staff trainer, developed and maintain training systems for staff
- Researching and advising new information technology systems.
Lansing Community College
Course Management Specialist Technical Support
10.2019 - 06.2021
Job overview
- Manage, update, and troubleshoot Lansing Community Colleges Learning Management system
- Assist students, faculty, and staff with technologies that apply to Learning Management system
- Continued development with IT troubleshooting issues.
Lansing Community College
Help Desk IT support
06.2019 - 10.2019
Job overview
- Assisting students, faculty, and staff with technological issues
- Provided information about the college
- Developed communication and more advanced IT troubleshooting skills.
Delta College
IT Help Desk Support
01.2018 - 05.2019
Job overview
- Assisting students, faculty, and staff with technological issues
- Developed basic information technology skills and gained confidence in computer communication.
Education
Davenport UniversityGrand Rapids, MI
Bachelor’s Degree in Computer Science – Cyber Defense
08.2019 - 05.2022
University Overview
- Honors: Dean’s List 2019-2022
- GPA: 3.64
Delta CollegeUniversity Center (Saginaw), MI
Associate’s Degree in Computer Science – Cyber Defense
08.2016 - 05.2019
University Overview
- Honors: Dean’s List 2016-2019
- GPA: 3.46
Skills
Trend tracking
Equipment Maintenance
Technical Support
Issue Resolution
Documentation and Process Quality Assurance
Certification
Security Pro Certification, 12/2018
Technical Qualifications
Technical Qualifications
Windows, C+, Python, VM Ware, Perl, Linux, Disaster Recovery/Risk Management, File Carving, MEMCM, Active Directory, Networking
Timeline
Information Technology Professional (Temp Tech Team Lead)
Michigan State University
07.2021 - Current
Course Management Specialist Technical Support
Lansing Community College
10.2019 - 06.2021
Davenport University
Bachelor’s Degree in Computer Science – Cyber Defense
08.2019 - 05.2022
Help Desk IT support
Lansing Community College
06.2019 - 10.2019
IT Help Desk Support
Delta College
01.2018 - 05.2019
Delta College
Associate’s Degree in Computer Science – Cyber Defense
08.2016 - 05.2019