Seasoned Senior Housing Manager with a proven track record at Imanage, showcasing expertise in property management and lease administration. Demonstrates exceptional communication skills and a commitment to quality assurance, ensuring compliance with fair housing laws. Achieved significant improvements in operational efficiency and tenant satisfaction, underlining a blend of strategic oversight and interpersonal acumen.
Overview
17
17
years of professional experience
Work History
Senior Housing Manager
Imanage
Atlanta, GA
09.2021 - 01.2025
Processed into the facility, returning citizens and others for housing agreements, rents, and job training. Documented monthly payments while determining the length of stay.
Recommended clarifications and changes in program policies to director of property management. Performed monthly inspections of units and facility maintenance requirements as needed.
Recommended clarifications and changes in program policies to director of property management.
Maintained residential tenancy agreements for renewal or termination following program guidelines.
Managed and oversaw operations, maintenance and administration of properties.
Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
Created a system to track tenant requests and maintenance activities.
Liaised between construction manager and tenant during build-out phase of tenant suite.
Advised tenants on rental contracts, leases, payment plans and other related matters.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Superintendent Of Traffic Operations
Douglas County Department Of Transportation
Douglassville, GA
09.2017 - 08.2022
Oversaw traffic operations in Douglasville by maintaining intersection timing, and repairing and maintaining intersection cabinets for traffic operations activities.
Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
Ensured that all subcontractors are in compliance with contract documents by conducting regular inspections of their workmanship.
Allocated material and labor resources to promote on-time and under-budget project completion.
Coordinated material procurement processes with suppliers while ensuring timely delivery of materials at job sites.
Evaluated plans and inspected ongoing construction to keep work in line with project goals.
Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
Provided technical guidance and assistance in resolving day-to-day construction problems.
Traffic Control Technician 3
Georgia Department of Transportation
Atlanta, Georgia
08.2007 - 09.2017
Operated pickups and flatbed trucks to set up and disassemble temporary traffic control schemes.
Monitored video surveillance cameras in order to detect potential roadway problems or hazards related to the flow of vehicular or pedestrian traffic.
Monitored and coordinated traffic during power outages and emergencies.
Directed pedestrians across busy streets and around construction sites.
Attended meetings with other governmental agencies concerning proposed changes in regulations governing the operation of motor vehicles within certain areas.
Performed field tests on traffic signal systems for proper operation.
Analyzed crash data in order to determine contributing factors such as improper signage placement or inadequate lighting conditions that may have caused an accident.
Responded to emergency calls for repairs in order to restore functionality of malfunctioning traffic signals or other devices.
Computed time settings for traffic lights and speed restrictions for different classifications of areas.
Coordinated with local law enforcement agencies regarding the installation or removal of temporary construction zone signage.
Provided technical guidance to contractors performing installation work on traffic control equipment.
Directed vehicles around construction sites and flagged drivers through blocked roads.
Compiled reports detailing operations and maintenance activities as well as recommendations for future improvements.
Education
Bachelor of Science - Business Administration And Management
Strayer University
06-2016
Skills
Property inspection
Lease administration
Building code compliance
Quality assurance oversight
Fair housing laws
Property management expertise
Social Security Number
_____ - ______ - _____
Certification Statement
Entiendo que las leyes establecen sanciones graves para toda persona que haga declaraciones
Representaciones falsas de un hecho sustancial para obtener prestaciones. Entiendo que se me puede solicitar que proporcione comprobantes de las actividades de búsqueda laboral que he informado. Certifico que la información presentada es verdadera, correcta y verificable., ________________________________________________, ________________________________
Job Search Activities
Se postuló para un empleo, Hizo averiguaciones sobre un empleo, Hizo un plan de reinserción laboral, Hizo su currículum vitae, Asistió a una feria de empleo, Asistió a un taller del GDOL, Otro: _______________________, Internet, Presencial, Correo electrónico, Teléfono, Nuevo, De seguimiento, ___________________, ____________________________________________________________, ______________________________________, ______________________________________________, _____________________, ________________________, Entrevista, Oferta de trabajo, Solicitud aceptada
Timeline
Senior Housing Manager
Imanage
09.2021 - 01.2025
Superintendent Of Traffic Operations
Douglas County Department Of Transportation
09.2017 - 08.2022
Traffic Control Technician 3
Georgia Department of Transportation
08.2007 - 09.2017
Bachelor of Science - Business Administration And Management