Jerome Stewart
Brooklyn,NY
Summary
Proven Driver with a track record of enhancing customer satisfaction through punctuality and safe driving, honed at Self Employed Services. Expert in GPS route planning and traffic laws, coupled with exceptional time management and customer service skills, consistently delivers goods on time while maintaining a pristine driving record.
Overview
15
15
years of professional experience
Work History
Driver
Self Employed Services
05.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver
Mv Transportation Inc. / DBA - Access A Ride.
09.2019 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Lead Transportation Security Officer
Transportation Security Administration, TSA
04.2009 - 07.2019
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
Education
Bachelor of Arts - Life Science
Excelsior College
Albany, NY12.2002
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
City and non-city driving
Patience and understanding
Punctual and Reliable
Safe Driving Practices
Problem-Solving
Punctuality
Flexible Schedule
GPS and route planning
Loading and unloading
Traffic laws knowledge
Affiliations
- VFW, Member (Veterans of Foreign Wars).
Timeline
Driver
Self Employed Services
05.2020 - Current
Driver
Mv Transportation Inc. / DBA - Access A Ride.
09.2019 - 04.2022
Lead Transportation Security Officer
Transportation Security Administration, TSA
04.2009 - 07.2019
Bachelor of Arts - Life Science
Excelsior College