Jerome Striver
Lancaster,PA
Summary
CamDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
CSR
USMED Equipment
05.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and fulfillment using CRM software to improve customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to enhance service quality and operational efficiency.
- Collaborated with cross-functional teams to address product issues and streamline workflows.
- Analyzed customer feedback data to identify trends and recommend process improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Hand truck Forklift
- Warehouse
- Shipping and receiving
- Standard Handjack
- Scissor hand jack
Stock Picker/Maintenance Technician Apprentice
QVC Warehouse
04.2015 - 05.2019
- Forklift electric
- Forklift propane
- Forklift stand/ stock picker
- Maintainence apprentice
- Warehouse utility organization
- Shipping and receiving
Machine Operator Technician
Exide Technology
04.2008 - 09.2013
- Operated machinery for battery production following safety and quality standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Monitored production processes to identify and resolve issues promptly.
Education
Training Certificate Presented To: Jerome Striver Who Has Sucessfully Completed A Training Program For "Industrial Lift Truck Operator" This 27th Day Of June 2016 EASTERN LIFT TRUCK CO., ING. SALES - SERVICE -RENTALS Maple Shade, NJ- Upper Marlboro, MD Warminster, PA- Baltimore, MD Newark, DE -Hagerstown, MD York, PA (Instructor's Signature) EASTERN LIFT TRUCK CO., INC - Fork Lift Training
EASTERN LIFT TRUCK CO., ING
06-2016
EXIDE TECHNOLOGIES 2cell, TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT Let It Be Known That Jerome Striver Has Completed All Classroom And Shop Floor Requirements For Team Leader Certification In The Toyota Production System February 3, 2012 لمفﺪa٨ Sm)٨K Ruthann Sayefs Lean Leader Lampeter Plastics Lampeter, PA Thom Beaky Plant Manager Lampeter Plastics Lampeter, PA - TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT
EXIDE TECHNOLOGIES
02-2012
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Business Education
Assets Business And Design & Management Course
04-2008
JP McCaskey
Lancaster, PA06-1999
Skills
Customer service
Order processing
Medical equipment knowledge
Team collaboration
Warehouse organizer/ Cleaner
Barcoding
Shipping and receiving
Leadership
Affiliations
- I'm part of an nonprofit program called Benchmark to help trouble teenagers to set goals and turn away from the street life.
- I've done meals on wheels to help support the elderly with food.
- I teach martial arts and boxing to local kids to help teach them other ways to dealing with stress
Timeline
CSR
USMED Equipment
05.2022 - Current
Stock Picker/Maintenance Technician Apprentice
QVC Warehouse
04.2015 - 05.2019
Machine Operator Technician
Exide Technology
04.2008 - 09.2013
Training Certificate Presented To: Jerome Striver Who Has Sucessfully Completed A Training Program For "Industrial Lift Truck Operator" This 27th Day Of June 2016 EASTERN LIFT TRUCK CO., ING. SALES - SERVICE -RENTALS Maple Shade, NJ- Upper Marlboro, MD Warminster, PA- Baltimore, MD Newark, DE -Hagerstown, MD York, PA (Instructor's Signature) EASTERN LIFT TRUCK CO., INC - Fork Lift Training
EASTERN LIFT TRUCK CO., ING
EXIDE TECHNOLOGIES 2cell, TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT Let It Be Known That Jerome Striver Has Completed All Classroom And Shop Floor Requirements For Team Leader Certification In The Toyota Production System February 3, 2012 لمفﺪa٨ Sm)٨K Ruthann Sayefs Lean Leader Lampeter Plastics Lampeter, PA Thom Beaky Plant Manager Lampeter Plastics Lampeter, PA - TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT
EXIDE TECHNOLOGIES
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Business Education
Assets Business And Design & Management Course
JP McCaskey