Jerome Syversen
Pompano Beach,FL
Summary
Customer service professional with experience handling inbound calls, explaining options, documenting details in CRM systems, and working with private customer information. Comfortable balancing empathy, accuracy, and follow-through in call-driven roles.
Overview
9
9
years of professional experience
Work History
Travel Sales and Customer Service Rep
Canterbury Pilgrimages
Fort Lauderdale, FL
06.2017 - 12.2025
- Served as a primary point of contact for travelers, group leaders, and clergy through inbound phone calls and email
- Answered questions, gathered details, and helped clients understand trip options, timelines, and next steps
- Collected, reviewed, and maintained customer information including contact details, addresses, and traveler records
- Assisted with reservations, documentation, and payment-related steps while handling private customer information responsibly
- Explained itineraries, inclusions, schedules, and travel requirements in clear, practical terms
- Logged conversations, updates, and follow-ups in CRM systems (Salesforce, HubSpot) to keep records accurate and current
- Addressed customer concerns and changes professionally, following established processes
- Balanced multiple conversations and tasks while staying organized and detail-focused
Event Operations Technician
Elegant Parties
Pompano Beach, FL
05.2022 - 09.2022
- Delivered, installed, and removed event equipment for residential and commercial clients according to work orders and schedules
- Loaded, unloaded, organized, and secured equipment in box trucks and warehouse storage areas
- Coordinated with team members on-site to ensure accurate setup and timely execution of event installations
- Interacted professionally with customers at job sites to confirm setup requirements and address basic questions
- Followed handling, safety, and equipment procedures to prevent damage and ensure efficient operations
- Performed frequent lifting and transport of heavy event equipment as part of daily operations
Event Operations Technician
Special Events of New England
Auburn, NH
06.2018 - 09.2020
- Installed and removed event and tent equipment for residential and commercial events across the New England region
- Worked as part of a crew to execute accurate setup and takedown according to event plans and schedules
- Communicated directly with customers on-site to answer questions and provide clear timelines for event setup, readiness, and scheduled takedown
- Confirmed setup requirements with clients and relayed updates regarding progress and completion expectations
- Loaded, transported, organized, and secured heavy equipment (100+ lbs) in box trucks for delivery
- Inspected, cleaned, and maintained event equipment to ensure readiness for future use
- Followed safety guidelines and handling procedures during all installation and transport activities
Education
High School Diploma -
Holy Family Academy
Manchester, NH05-2020
Skills
- Customer Service & Call Handling (inbound phone and email)
- CRM & Client Data Management (Salesforce, HubSpot)
- Record Accuracy & Documentation
- Database Navigation & Information Lookup
- Administrative & Confidential Data Support
- Professional Communication (verbal and written)
- Multitasking & Priority Management
- Microsoft Office & Collaboration Tools
- Reservation & Transaction Systems (RezMagic, WeTravel)
Timeline
Event Operations Technician
Elegant Parties
05.2022 - 09.2022
Event Operations Technician
Special Events of New England
06.2018 - 09.2020
Travel Sales and Customer Service Rep
Canterbury Pilgrimages
06.2017 - 12.2025
High School Diploma -
Holy Family Academy