Jerome Tenorio

Gardena,CA

Summary

Highly experienced and results-oriented Senior Bond Claims Examiner with a proven 19-year track record of successfully handling surety bond claims. Adept at investigating, evaluating, and resolving complex claims while ensuring compliance with regulatory requirements and minimizing financial exposure. Possesses strong analytical, communication, and negotiation skills, combined with a deep understanding of surety bond principles and legal frameworks. Seeking a challenging and rewarding opportunity to leverage expertise and contribute to the success of a dynamic organization.

Overview

years of professional experience

Work History

Senior Bond Claims Examiner

Tokio Marine HCC - Surety Group

09.2019 - Current

Managed a high volume of surety bond claims, from initial filing to final resolution, ensuring timely and accurate processing.
Conducted thorough investigations to verify claim validity, including reviewing contracts, permits, and other relevant documentation.
Evaluated claim documentation to determine coverage and liability under the terms of the bond.
Negotiated settlements with claimants and contractors to achieve cost-effective resolutions while protecting the surety's interests.
Prepared detailed reports and recommendations for claim reserves and settlements.
Maintained accurate records of all claim activities and ensured compliance with regulatory requirements.
Collaborated with legal counsel on complex claims and litigation.
Developed and implemented process improvements to enhance claim handling efficiency.
Stayed up-to-date on changes in relevant laws, regulations, and industry best practices.
Provided guidance and mentorship to junior claims examiners.

Bond Claims Associate III

Tokio Marine HCC - Surety Group

06.2006 - 08.2019

Independently managed and processed a significant portfolio of bond claims, ensuring adherence to company policies and legal requirements.
Conducted thorough initial reviews of claim submissions, verifying bond coverage, claimant eligibility, and claim validity.
Gathered and analyzed essential documentation, including bond forms, contracts, financial statements, and legal filings.
Maintained accurate and up-to-date claim files within the company's claims management system.
Prepared detailed claim summaries, reports, and recommendations for claims examiners.
Communicated effectively and professionally with claimants, principals, obligees, attorneys, and other relevant parties.
Assisted claims examiners in the investigation and resolution of complex and high-value claims.
Collaborated with underwriting, legal, and accounting departments to ensure efficient claim handling.
Identified and escalated potential fraud or subrogation opportunities.
Ensured compliance with state and federal regulations governing surety bond claims.
Contributed to the development and implementation of improved claims processing procedures.
Provided training and mentorship to junior claims support staff.
Consistently exceeded performance expectations in claim processing accuracy and efficiency.

Education

Computer Science

Informatics International College, Manila

Skills

Bond Claims Handling
Claim Investigation & Evaluation
Negotiation & Settlement
Legal & Regulatory Compliance
Contract Review
Risk Assessment

Litigation Management
Communication (Written & Verbal)
Analytical & Problem-Solving Skills
Microsoft Office Suite
Salesforce
Box Cloud

Languages

Tagalog

Native or Bilingual

Software

Salesforce

Box Cloud

Amicus Attorney

Timeline

Senior Bond Claims Examiner - Tokio Marine HCC - Surety Group