Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jerome Williams

Gainesville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

HCA Healthcare Inc.
01.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Singer Songwriter

Independant
01.2010 - Current
  • Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
  • Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
  • Generated singing exercises to develop voice.
  • Observed choral leaders or prompters for cues or directions in vocal presentations.
  • Collaborated with producers to fine-tune songs or albums, releasing [Number] albums and singles.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
  • Used printed text and musical notations to memorize musical selections and routines.
  • Promoted musical career by maintaining website or social media presence.
  • Composed and arranged music and recorded music in studios for radio, film, or television.
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Interpreted and modified music to personalize performances.
  • Selected music carefully in order to achieve balance of musical styles on program.
  • Studied scores at length to learn music in detail and develop suitable interpretations.
  • Transposed music to alternate keys with speed and accuracy.

Artist

Independant
01.2017 - 12.2022
  • Contributed to creative process through original ideas and inspiration.
  • Implemented artistic vision to give art purpose and meaning.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
  • Exercised and demonstrated use and mastery of elements of design to meet goals.
  • Experimented with variety of styles and techniques to produce unique works of art.
  • Developed art and design concepts.
  • Worked with clients to understand desired outcomes and requirements.

Sales Agent

Lowes Home Improvment
01.2021 - 05.2022
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Operations Manager

Dollar Tree
03.2019 - 11.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Teacher

Private Individual
05.2016 - 05.2018
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Team Leader

Track And Field
02.2012 - 08.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Education

No Degree - Music / Early Childhood Development

Edward Waters College
Jacksonville, FL
07.2019

Skills

  • Account Updating
  • Data Collection
  • Information Security
  • Complaint Resolution
  • Customer Service
  • Prioritization
  • Service Upselling
  • Active Listening
  • Customer Relations
  • Project Management Abilities
  • Vocal Coaching
  • Memorize Lines
  • Choir Performances
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Customer Service Representative

HCA Healthcare Inc.
01.2021 - Current

Sales Agent

Lowes Home Improvment
01.2021 - 05.2022

Operations Manager

Dollar Tree
03.2019 - 11.2021

Artist

Independant
01.2017 - 12.2022

Teacher

Private Individual
05.2016 - 05.2018

Team Leader

Track And Field
02.2012 - 08.2016

Singer Songwriter

Independant
01.2010 - Current

No Degree - Music / Early Childhood Development

Edward Waters College

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Jerome Williams