Jerome Xiong
Monroe,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Store Fullfillment Team Lead
Walmart
05.2025 - Current
- Oversee Digital operation and supervise a team of 18 associates.
- Ensure online orders care completed on time for customer pickup and delivery pickup.
- Manage and improve E-commerce processes.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Increase E-commerce sales by 14% compared to last year 11%. Along with sales volume by 27% compared to last year 12%.
- Improved processes by listening to customers complaints and reduce wait pickup time to 2% compared to last year at 7%.
- Reduced canceled orders by 3% to 1.34% by ensuring customers orders are 100% completed with items order from their list and improve inventory availability.
- Improved customer satisfaction score for pickup orders to 4.70 and delivery orders to 4.69. While last year was 3.60 for pickup orders and 4.60 for delivery orders. Overall OPD scoring is 4.70. While last year was 3.69.
Asset Protection Investigator
Wal-Mart Neighborhood Market
06.2022 - 05.2025
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Initiated and led asset protection theft investigations following SOP.
- Monitored physical security protection standards and building access control.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prosecuted 25 cases of internal, external theft including point of sale fraud with a 90% success rate.
- Increase year 2023 sales by 28 million. Including segment operating income by 960,000.
- Increase year 2024 sales by 45 million including segment operating income to 2.3 million.
Stocking 2 Team Lead
Wal-Mart Neighborhood Market
07.2021 - 05.2022
- Supervised a small team of 7 associates.
- Unload all deliveries from Wal-Mart Distribution Center.
- Sort and stage merchandises by categories.
- Execute backroom processes by removing merchandises for night time stocking.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Stocking 3 Team Lead
Wal-Mart Neighborhood Market
05.2021 - 06.2021
- Supervise a team of 12 Associates on night shift to ensure nightly workload and processes are executed nightly. Receive and stock all merchandises from all Wal-Mart Distribution Center.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Stocking Associate
Wal-Mart Neighborhood Market
12.2015 - 04.2021
- Stocked merchandise by UPC codes and read labels to match. Unloaded merchandises using electric pallet jack to receive merchandise. Inspected items that were damaged to be processed out of the IMS system to reduce shrink. Attached price labels to products and updated sales floor signs. Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
Bachelor's degree - Business Management and Leadership
Pfeiffer University
12.2020
Skills
- Supervising experience
- Customer service
- Theft and Fraud Investigation
- Risk management
- Critical thinking
- Problem solving
- Component Maintenance
- Inspecting and Testing
- Diagnostic and Troubleshooting
- Adaptability
Timeline
Store Fullfillment Team Lead
Walmart
05.2025 - Current
Asset Protection Investigator
Wal-Mart Neighborhood Market
06.2022 - 05.2025
Stocking 2 Team Lead
Wal-Mart Neighborhood Market
07.2021 - 05.2022
Stocking 3 Team Lead
Wal-Mart Neighborhood Market
05.2021 - 06.2021
Stocking Associate
Wal-Mart Neighborhood Market
12.2015 - 04.2021
Bachelor's degree - Business Management and Leadership
Pfeiffer University