Rhonda Faust
Brandon,MS
Summary
Experienced and dedicated phlebotomist with over 20+ years of comprehensive expertise in venipuncture techniques across an array of environments and an extensive background in healthcare transportation services. Proven results in cultivating a safe, confidential, and comfortable environment for patients/donors while consistently providing superior care with a personal touch. Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Team Lead
Central Mississippi Correctional Facility
Pearl, MS
12.2023 - Current
- Properly handling medical testing materials, including needles, sample vials, blood storage, and test tubes
- Explain blood draw procedures with patients
- Verify patient information and labeling blood samples properly
- Adheres to Universal Precaution procedures and established Infection Control procedures
- Adheres to safety and security policies and participates in disaster drills
- Is proficient with CPR and recognizes the need to implement it
- Receive re-certification training annually
- Assists in cleaning, sterilizing, and securing equipment
- Follows security regulations for keys, sharps, and controlled medications
- Maintains order, supervises the conduct of inmates, and protects and maintains the safety of persons and property
- Assists in operating specialized laboratory equipment; complies with all the applicable State and federal laws and regulations and departmental policies and procedures pertaining to the laboratory
- Performed phlebotomy procedures within a correctional facility, ensuring adherence to safety protocols and maintaining a secure environment.
Certified Phlebotomist
UMMC, The University of Mississippi Medical Center
Jackson, MS
03.2023 - Current
- Performs a variety of routine blood drawing procedures, using standard equipment such as vaccutainer tubes and sleeves, tourniquets, syringes, and butterfly needles
- Confers with patient to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation
- Prepares, processes, labels, and stores patient specimens and samples according to established procedures
- Maintains inventory of supplies; stocks supplies on carts and hand trays
- Performs quality control procedures to maintain compliance with applicable regulations; trains and mentors subordinate staff
- Ensure compliance with safety, environmental, and/or infection control standards and practices
Medical Examiner/Phlebotomist
ExamOne, A Quest Diagnostics Company
Jackson, MS
09.2022 - Current
- Ensures all specimens are collected accurately and on time
- Collects specimens according to established procedures
- Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG
- Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services
- Knowledge of finger stick blood draws may be necessary for some designated wellness events
- Responsible for completing application packets and other paperwork accurately
- Label, centrifuge and split specimens as required by test order
- Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends
- Package specimens for transport and ship to lab indicated on work orders
- Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination
- Maintains records of each specimen collected each day
- Support Record Deletion process when directed by Management
- Submits original paperwork to destination
- Follows current Examiner's Manual
Owner/Operator
Above and Beyond Transportation & Healthcare Services
Brandon, MB
01.2022 - Current
- Collaborate with clients and medical providers to schedule transport to and from appointments
- Medical billing
- Create and maintain budgets for business-related overhead costs
- Employee scheduling
- Establish and maintain vendor relationships pursuant to state-mandated healthcare guidelines
- Provide a safe, confidential, and comfortable transport while simultaneously delivering exceptional customer service
Medical Screener
Advance Therapeutics
Ridgeland, MS
01.2014 - Current
- Registers new and current donors and conduct a series of screening procedures to determine suitability for plasma donation
- Conducts screening procedures which includes but not limited to reviewing health related documents and taking vital signs including blood pressure, pulse, body mass index (BMI), waist circumference, bone mineral density
- Provides health coaching for donors according to healthier necessities
- Provides donors with health informational pamphlets with recommendation of known programs
COVID-19 Tester/Phlebotomist
Open Arms Health Care, LLC
Jackson, MS
06.2020 - 01.2022
- Complete requisition forms and maintain health information privacy
- Execute and supervise the collection of nasal swab samples from testing individuals
- Conduct and supervise onsite sample processing and interpret results
- Properly label, seal, and prepare collected samples for shipment to lab
- Work independently and as part of a team to ensure efficiency and accuracy of the collection process
- Utilize strong verbal and written communication skills to instruct others on proper test collection and processing
- Provide excellent customer service by working quickly and professionally, while still being personable
- Ensure safety at all times for individuals being tested and enforce physical distancing guidelines
- Follow proper infection prevention procedures at all times
- Shows proficiency in blood collection and performs tasks in timely and accurate manner
Mobile Phlebotomist
Gamma Healthcare, Inc.
Jackson, MS
02.2018 - 06.2020
- Collect blood from geriatric patients
- Multiple specimens drawn accurately and in a timely manner
- Label and store samples
- Travel to nursing homes
- Maintain patient records
- Transport samples to laboratories
Mobile Phlebotomist
Mississippi Blood Services
Flowood, MS
01.2015 - 02.2020
- Perform a variety of routine blood drawing procedures to include venipuncture, techniques using standard equipment to include vacutainer tubes and sleeves, tourniquets, syringes and butterfly needles
- Confer with patient to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation
- Utilize standard procedures for the maintenance of positive patient identification; record appropriate collection information on proper requisitions
- Prepare, processed, labeled and stored patient specimens
- Assembles equipment, such as tourniquet, needles, disposable container for needles, blood collection devices gauze, cotton, and alcohol on work tray
Energy Specialist
Entergy
Jackson, MS
02.2010 - 03.2014
- Researched and resolved customer account issues in support of peers within the Utility organization who have customer contact responsibilities
- Provided support to Entergy's Executive staff in responding to customer inquiries directed at their office
- Provide appropriate and timely responses to customer correspondence associated with customer service issues and inquiries
- Engaged directly with customers at multiple levels (i.e
- - residential, commercial, governmental, industrial) to resolve customer service issues and/or to promote customer service product/service offerings
- Utilized available data and systems to identify trends in customer issues/complaints and participate in the development of plans to mitigate unfavorable trends
- Maintain data integrity within Entergy's Customer Accounting Systems
Lab Technician/ Bone Density Tech
The Woman's Clinic
Jackson, MS
01.2006 - 02.2010
- Prepared patients before drawing blood
- Explained blood draw procedures to patients and answering any questions about the process
- Followed all health and safety protocols and procedures to maintain sanitary work areas
- Gathered medical testing materials, including needles, sample vials, blood storage bags and test tubes
- Verified patient information and labeling blood samples properly
- Accurately updated patient information in the organization's database
- Helped nervous or frightened patients remain calm during blood draws
- Worked with supervising Physicians and following their directions at all times
- Used a special type of x-ray equipment to measure bone mineral density at a specific anatomical site (usually the wrist, heel, spine or hip) or to calculate total body bone mineral content
Apheresis Technician/Supervisor
The Blood Center of New Orleans
02.2002 - 08.2006
- Supervised a team of phlebotomists for achievement of draw goals, adherence to quality standards and exceptional customer service in the local blood donation center
- Perform apheresis collection procedures from various donor categories and help oversee blood collection in donor center and mobile blood drives in the community
- Ensured effective collections and created a positive donor experience
- Cultivated a pool of return donors and ensured a safe blood supply is available to our community during times of need
- Ensured appropriate staffing and coordinated work flow to meet operational goals
- Provided training and oversight for phlebotomist; monitored and assessed performance
- Participated in quality control/assurance activities; and promoted a 'safety first' approach to work
Education
Certificate - Phlebotomy
SEC Training Academy
Flowood, MS03.2010
Bachelors of Science - Pre nursing
Alcorn State University
Lorman, MS05.2001
Skills
- PHLEBOTOMIST
- CLERICAL
- CUSTOMER SERVICE
- DATA ANALYSIS
- EXCEL
- Laboratory Experience
- Patient Care
- Phlebotomy
- Venipuncture
- Vital Signs
- Analysis Skills
- Infection Control Training
- Records Management
- Anatomy Knowledge
- Medical Billing
- EMR Systems
- Supervising Experience
- Customer service
- Medical records
- EMR systems
- Clerical experience
- Leadership
- Quality control
- Specimen collection / processing
- Laboratory experience
- Medical imaging
- Analysis skills
- Supervising experience
- Communication skills
- Caregiving
- Patient care
- Hospital experience
- Anatomy knowledge
- Mentoring
- Data analysis skills
- Driving
- Ophthalmology
- Blood sampling
- Computer skills
- Home & community care
- HIPAA
- Epic
- Medical Collection
- Medical Terminology
Certification
- Certified Phlebotomist, 01/01/10, 11/01/25
- Driver's License, 01/01/23, 01/01/28
- CPR Certification, 04/01/23, 04/01/24
- Certified Phlebotomy Technician
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Professional Skills
- Twenty years of Phlebotomy experience (current Phlebotomy certification).
- Ten years of leadership/management experience.
- Twenty years of customer service experience.
- Proficient in computer applications, data security, data analysis, and data input.
- Knowledgeable of administrative and clerical procedures including systems such as: Microsoft Word, Excel, Outlook, files and records management.
- Excellent interpersonal and analytical skills
- Independent self-starter
- Well-organized
- Exceptional time management skills
Timeline
Certified Phlebotomy Team Lead
Central Mississippi Correctional Facility
12.2023 - Current
Certified Phlebotomist
UMMC, The University of Mississippi Medical Center
03.2023 - Current
Medical Examiner/Phlebotomist
ExamOne, A Quest Diagnostics Company
09.2022 - Current
Owner/Operator
Above and Beyond Transportation & Healthcare Services
01.2022 - Current
COVID-19 Tester/Phlebotomist
Open Arms Health Care, LLC
06.2020 - 01.2022
Mobile Phlebotomist
Gamma Healthcare, Inc.
02.2018 - 06.2020
Mobile Phlebotomist
Mississippi Blood Services
01.2015 - 02.2020
Medical Screener
Advance Therapeutics
01.2014 - Current
Energy Specialist
Entergy
02.2010 - 03.2014
Lab Technician/ Bone Density Tech
The Woman's Clinic
01.2006 - 02.2010
Apheresis Technician/Supervisor
The Blood Center of New Orleans
02.2002 - 08.2006
Certificate - Phlebotomy
SEC Training Academy
Bachelors of Science - Pre nursing
Alcorn State University