Lisa Manson
Tyler
Summary
Dedicated Certified Phlebotomy Team Lead at Octapharma Plasma Center with expertise in venipuncture and team leadership.
Skilled in specimen handling, screening -registration and laboratory procedures. Proven track record in enhancing patient satisfaction and streamlining workflows, while training staff in best practices.
Reliable and adaptable. Skilled in maintaining high standards in dynamic healthcare environments. Adept at patient care, safety protocols, and quality assurance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Team Lead
Octapharma Plasma Center
01.2022 - Current
- Performs venipuncture, capillary puncture, according to established protocols while prioritizing patient safety.
- Leads phlebotomy team in maintaining compliance with safety protocols and quality standards.
- Trains staff on best practices for blood and plasma collection and patient interaction.
- Implements workflow improvements to enhance efficiency in plasma donation processes.
- Ensures compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping.
- Enhances patient satisfaction by providing efficient and professional phlebotomy services.
- Streamlines workflow for the phlebotomy team, resulting in reduced wait times for patients.
- Mentors junior phlebotomists, fostering a supportive learning environment and promoting professional growth.
- Centrifuged blood samples as outlined in clinical protocols.
- Collects blood samples using vacutainer tubes, tourniquets, butterfly needles,
- Safety Chair -regular safety meetings to discuss updates, concerns, and best practices with staff.
Customer Service Representative
Tyler Ford
02.2017 - 05.2019
- Ensured compliance with company policies while addressing concerns and complaints effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Phlebotomy Certification
TJC
Tyler, TXAssociate of Science - Medical Office Management
Tyler Junior College
Troup, TXSkills
- Senior Phlebotomist
- Screening and Registration of Donors
- Plasma processing
- Staff training and development
- Blood collection techniques
- Team leadership
- Venipuncture expertise
- Capillary puncture technique
- Technical troubleshooting
- Specimen preparation
- Multitasking Abilities
- Donor monitoring
Certification
Phlebotomy Technician Certificate
Timeline
Certified Phlebotomy Team Lead
Octapharma Plasma Center
01.2022 - Current
Customer Service Representative
Tyler Ford
02.2017 - 05.2019
Phlebotomy Certification
TJC
Associate of Science - Medical Office Management
Tyler Junior College