Jerome N. Hayes Jr.
Uber And Lyft
Piscataway
21
years of professional experience
Dynamic professional with a clean driving record and strong customer service skills, previously at Uber and Lyft. Proven ability to enhance operational efficiency and ensure safety protocols. Recognized for problem-solving and time management, consistently delivering timely transportation and exceptional service, while maintaining a professional demeanor in all interactions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Work History
Driver
4 Years 2 Months- Ensured safe and timely transportation of passengers to various destinations.
- Provided excellent customer service by addressing rider inquiries and concerns promptly.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Owner
4 Years 10 Months- Developed comprehensive care plans tailored to individual client needs.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Trained and supervised team members on best practices for client engagement.
- Implemented quality assurance protocols to enhance service standards.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Technical Support Advisor
8 Years 6 Months- Provided technical support for VoIP services, resolving customer inquiries efficiently.
- Diagnosed and troubleshot network connectivity issues, enhancing user experience.
- Collaborated with engineering teams to address recurring technical problems effectively.
- Monitored ticketing system to ensure timely resolution of customer requests and issues.
- Analyzed customer feedback to identify trends and recommend service enhancements strategically.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Warehouse Supervisor
4 Years 3 Months- Supervised daily warehouse operations ensuring compliance with safety protocols and operational standards.
- Led team in inventory management, optimizing stock levels and reducing discrepancies.
- Implemented process improvements leading to enhanced workflow efficiency and reduced turnaround times.
- Trained new staff on equipment usage, safety procedures, and company policies to ensure effective onboarding.
Education
High School Diploma
- Chess Club Member/President
- Elected Captain of Football Team
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Punctual and reliable
Safety protocols
Critical thinking
Active listening
Reliability
Cargo loading
Organizational skills
Accomplishments
- Documented and resolved Customer issue which led to positive results.
- Supervised team of 6 staff members.
- Collaborated with team of 6 in the development of Customers project.
Timeline
Driver
Uber And Lyft
01.2022 - 03.2026Read More
Owner
Helper By Nature
06.2018 - 04.2023Read More
Technical Support Advisor
Vonage
09.2010 - 03.2019Read More
Warehouse Supervisor
EBOCT Technologies
05.2005 - 08.2009Read More
Edison High School
High School Diploma
Read More