Jeromy Johnson
McKee,KY
Summary
Dynamic Customer Service Manager with proven expertise in problem-solving, effective communication, and workflow optimization. Committed to enhancing customer satisfaction and streamlining operations.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Current Software
San Francisco, CA
10.2025 - 02.2026
- Managed customer inquiries and resolved issues efficiently through effective communication strategies.
- Maintained accurate records of customer interactions to ensure follow-up actions were completed promptly.
- Implemented feedback mechanisms to enhance customer satisfaction and improve service quality.
- Coordinated daily operations to ensure timely response to client needs and concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Customer Service Manager
GWorks
Lincoln, NE
10.2022 - 10.2025
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Customer Service Manager
Softline Data Inc
Excelsior, MN
03.2010 - 10.2022
- Trained team members on best practices for customer engagement and service excellence.
- Analyzed customer feedback to identify trends and inform process improvements.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Boosted customer retention rates through personalized follow-up strategies.
Manager
1st Choice Computer Rental
Minnetonka, MN
02.1998 - 11.2009
- Developed training programs for staff to improve customer service and technical support skills.
- Streamlined processes for equipment maintenance, reducing downtime and improving service quality.
- Fostered relationships with clients to identify needs and deliver tailored rental solutions effectively.
- Coordinated logistics for equipment delivery and setup, ensuring timely execution of client orders.
- Managed vendor partnerships, negotiating contracts to secure favorable terms and pricing structures.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ04-2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
Timeline
Customer Service Manager
Current Software
10.2025 - 02.2026
Customer Service Manager
GWorks
10.2022 - 10.2025
Customer Service Manager
Softline Data Inc
03.2010 - 10.2022
Manager
1st Choice Computer Rental
02.1998 - 11.2009
Bachelor of Science - Accounting
University of Phoenix