JERON BENJAMIN
Queens Village,NY
Summary
Service-oriented professional with over six years of experience in customer satisfaction and hospitality. Highly proactive with the passion & commitment to first-rate results.
Overview
8
8
years of professional experience
Work History
Concierge
Christie's
New York, NY
05.2022 - Current
- Diligently monitored buildings and property, guaranteeing a secure environment for staff and assets.
- Escorted guests around premises and local areas using car or motorized cart.
- Demonstrated a commitment to customer satisfaction through attentive problem-solving, resulting in positive experiences for new and loyal clients.
- Enhanced visitor experiences by arranging special accommodations for guests.
- Efficiently managed records of outgoing and incoming shipments to ensure accurate loading dock invoices.
Concierge
Chelsea Residential Building
New York, NY
02.2016 - Current
- Monitored the live video feed surveillance system to ensure resident safety.
- Consistently perform inspections on fire and security systems to guarantee the safety of residents.
- Delivered high priority items to recipients and transportation companies.
- Welcomed residents and provided prompt responses to inquiries while anticipating their service needs
- Collaborated closely with high-profile guests, including celebrities and VIPs, consistently exhibiting utmost professionalism and ensuring respect for their personal privacy.
Trump World Tower
Doyle Security
New York, NY
04.2023 - 01.2024
- Ensured the safety of residents through monitoring live feed surveillance system.
- Established positive connections with all community members.
- Escorted high value items within building and premises.
- Ensured prompt delivery of all food orders to every floor.
- Provided accurate reporting for any inconsistencies found in deliveries or inventories.
- Managed control room operations to ensure accurate identification of all vendors and contractors.
Education
Associate of Arts - Studied in Speech Communication & Computer Science
Borough of Manhattan Community College
Skills
- Strong interpersonal skills
- Time management
- Microsoft Office proficiency
- Customer Service
- Hospitality
- Inventory management
- Front desk communications
- Problem Anticipation and Resolution
Timeline
Trump World Tower
Doyle Security
04.2023 - 01.2024
Concierge
Christie's
05.2022 - Current
Concierge
Chelsea Residential Building
02.2016 - Current
Associate of Arts - Studied in Speech Communication & Computer Science
Borough of Manhattan Community College
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