Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jeronda Young
Des Moines,IA
Work Preference
Summary
Dynamic Assistant Manager at Ace Hardware with proven expertise in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in conflict resolution and decision-making, fostering a positive work environment while driving sales growth and optimizing performance metrics. Im also a mother of 2 boys that are my world.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Ace Hardware
Ankeny, IA
06.2023 - Current
- Supported daily operations by coordinating inventory management and stock replenishment.
- Assisted in training new staff on store policies and customer service techniques.
- Executed merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with team members to streamline checkout processes, improving transaction efficiency.
- Monitored sales data to identify trends and adjust inventory accordingly for optimal performance.
- Led team meetings to discuss performance metrics and develop action plans for improvement.
- Developed and maintained relationships with vendors to ensure timely delivery of products and supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Crew Member
TPI
Newton, IA
03.2019 - 01.2021
- Rolling sheets of fiberglass onto a pole so it can get sent off to be put on a wind turbine
Crew Member
Popeyes Chicken
Des Moines, IA
06.2007 - 10.2008
- Supported daily operations by coordinating inventory management and stock replenishment.
- Assisted in training new staff on store policies and customer service techniques.
- Executed merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with team members to streamline checkout processes, improving transaction efficiency.
- Monitored sales data to identify trends and adjust inventory accordingly for optimal performance.
- Led team meetings to discuss performance metrics and develop action plans for improvement.
- Developed and maintained relationships with vendors to ensure timely delivery of products and supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Popeyes Chicken
Des Moines, IA
06.2015 - 08.2019
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored staff on best practices in customer service and food preparation.
- Implemented inventory management processes to enhance stock control and reduce waste.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Analyzed sales data to identify trends and optimize menu offerings for increased profitability.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Receiving Clerk
Burlington Coat Factory Distribution Center
Des Moines, IA
06.2014 - 02.2015
- Received and inspected incoming shipments for quality and accuracy.
- Organized and stored merchandise in designated warehouse locations.
- Collaborated with team members to streamline receiving processes.
- Utilized inventory management systems to update stock levels.
- Reported discrepancies or damage to supervisors promptly for resolution.
- Maintained cleanliness and organization of receiving area to enhance efficiency.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
Janitor
Reliable Maintenance
Des Moines, IA
03.2012 - 04.2014
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and pressure washers, to achieve optimal results.
- Managed waste disposal procedures, promoting recycling initiatives within the organization.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Implemented inventory tracking for cleaning supplies, optimizing resource allocation and reducing waste.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Host
Applebee's Grill + Bar
Des Moines, IA
08.2011 - 02.2012
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed waitlist effectively, optimizing table turnover during peak hours.
- Communicated regularly with kitchen staff to coordinate meal timing and guest requests.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Handled customer inquiries and concerns professionally, fostering a welcoming atmosphere.
- Monitored dining room ambiance, adjusting lighting and music levels to enhance guest comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
George's Chili King
Des Moines, IA
06.2007 - 10.2008
- Provided exceptional customer service by taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated cash register accurately, processing transactions efficiently for smooth service flow.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Monitored dining room activity to anticipate guest needs and optimize seating arrangements.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
North High School
Des Moines, IA11-2011
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Staff supervision
Customer relationship management (CRM)
Staff training and development
Workload management
Conflict resolution
Operations management
Timeline
Assistant Manager
Ace Hardware
06.2023 - Current
Crew Member
TPI
03.2019 - 01.2021
Manager
Popeyes Chicken
06.2015 - 08.2019
Receiving Clerk
Burlington Coat Factory Distribution Center
06.2014 - 02.2015
Janitor
Reliable Maintenance
03.2012 - 04.2014
Host
Applebee's Grill + Bar
08.2011 - 02.2012
Crew Member
Popeyes Chicken
06.2007 - 10.2008
Server
George's Chili King
06.2007 - 10.2008
High School Diploma -
North High School