Jerrel Dunlap
Monroe,NC
Summary
Assisted teams in delivering IT projects through effective vendor coordination and collaboration with cross-functional groups. Supported project scheduling and communication with stakeholders to ensure alignment. Contributed to operational excellence and risk management through project management and business analysis skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Project Delivery Lead
Thrive
05.2025 - 08.2025
- Managed project timelines and scope for various IT initiatives to ensure timely delivery using Jira and MS Project.
- Facilitated agile ceremonies and maintained RAID logs to enhance team collaboration and streamline issue resolution.
- Coordinated efforts between vendors and teams to optimize delivery processes and improve communication.
- Developed and delivered stakeholder reports and dashboards aimed at facilitating informed leadership decisions.
Technical Project Coordinator
ATSG
04.2023 - 03.2025
- Directed cross-functional initiatives to enhance accountability and ensure timely project delivery.
- Oversaw project scope, schedule, and budget management to ensure alignment with organizational goals.
- Streamlined operational processes by documenting procedures and aligning team training initiatives.
Field Service Coordinator
ATSG
04.2021 - 04.2023
- Managed vendor coordination and field service scheduling for IT installations.
- Executed multiple high-impact projects, ensuring timely delivery and adherence to budget constraints.
- Optimized resource allocation and project plans to align with dynamic client objectives.
Operations Analyst
Sitehands
07.2019 - 04.2021
- Assisted in managing work requests and maintenance schedules. Supported client communication to ensure project clarity. Facilitated coordination between teams and clients.
- Oversaw quality assurance and timely execution of field service operations in high-volume environments.
Business Technical Support Specialist
Charter Communications (Spectrum Business)
07.2018 - 05.2019
- Delivered tier 1 and 2 technical support to business clients, ensuring efficient network troubleshooting.
- Spearheaded collaboration on systems upgrades and network enhancements to optimize performance.
Technical Support Specialist
OneSupport
01.2015 - 06.2018
- Troubleshot and rectified network and hardware issues for end-users.
- Streamlined documentation of support actions to enhance operational efficiency.
Education
Bachelor of Science - International Business
Central Piedmont Community College
Charlotte, NCSkills
- Facilitated seamless project coordination to enhance team collaboration and workflow efficiency
- Led teams in implementing agile and waterfall frameworks to enhance project delivery Oversaw project phases to align with strategic goals and timelines Fostered collaboration among stakeholders to drive project success and efficiency
- Developed and executed risk mitigation plans to safeguard organizational assets
- Facilitated vendor relationships to enhance operational efficiency and support business objectives
- Coordinated stakeholder communication efforts to enhance collaboration and transparency
- Oversaw technical support operations, enhancing user satisfaction through effective problem resolution Led initiatives to streamline support processes, improving response times Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues
- Implemented strategies for process optimization aimed at reducing waste and improving productivity
- Oversaw documentation processes and reporting strategies to enhance project transparency Coordinated with team members to ensure timely updates and accurate reporting Developed comprehensive documentation to support project objectives
Certification
- Project Management (LinkedIn Learning, Oct 2024)
- Business Analysis Foundations (Mar 2022)
- Agile Requirements Foundations (May 2022)
- Cybersecurity at Work (May 2021)
Timeline
Associate Project Delivery Lead
Thrive
05.2025 - 08.2025
Technical Project Coordinator
ATSG
04.2023 - 03.2025
Field Service Coordinator
ATSG
04.2021 - 04.2023
Operations Analyst
Sitehands
07.2019 - 04.2021
Business Technical Support Specialist
Charter Communications (Spectrum Business)
07.2018 - 05.2019
Technical Support Specialist
OneSupport
01.2015 - 06.2018
Bachelor of Science - International Business
Central Piedmont Community College