Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Qualified leads, built relationships, and executed sales strategies to drive new business.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Security Officer
Rooftop At TheWit
01.2023 - 03.2024
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Securitas Security Services USA
04.2020 - 08.2022
Acted quickly during emergencies to reduce opportunity for damage and injury.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Staff Member
San Bernardino Boys And Girls Club
05.2018 - 07.2021
Contributed to the development and mentorship of young children aged 6-15 in afterschool and summer programs, starting as a volunteer in my junior year of high school.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Assisted with day-to-day operations, working efficiently and productively with team members as well as individually.
Education
Bachelor of Science - Business Management
Roosevelt University Heller College of Business
Chicago, IL
05.2025
Associate of Science - Business Administration
San Bernardino Valley College
San Bernardino, CA
01.2023
Skills
Client Relationship Building
Account Management
Relationship building and management
Pipeline Management
Written and verbal communication
Strategic selling
Customer Relationship Management (CRM)
Business development and planning
Customer Presentations
Sales Strategies
Accomplishments
2022 MSFA All-American
2022 MSFA All-Academic
2021 scholar-athlete recipient San Bernardino Valley College
2019 All Riverside County scholar-athlete award recipient