- Music Production & DJ
- Weightlifting
- Travel
Jerrell Lanos
Buffalo
Summary
Accomplished Event Operations Manager with a proven track record at Buffalo Riverworks, enhancing guest experiences and boosting client satisfaction through innovative solutions and effective crisis management. Skilled in team leadership and event sales, adept at fostering long-lasting client relationships and executing seamless large-scale events. Demonstrates exceptional attention to detail and public speaking mastery, driving positive outcomes and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Operations Manager
Buffalo Riverworks
08.2023 - Current
- Implemented innovative solutions to enhance guest experiences at events, receiving positive reviews and repeat business.
- Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
- Managed logistics for large-scale events, resulting in seamless execution and positive attendee feedback.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to book events, receive and handle payments, and communicate with clients
Sales Coordinator
Pearl Street Grill & Brewery
07.2017 - Current
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Communicated with clients via email or phone call about upcoming events, payment, and other concerns.
- Booking catered events, specifically weddings, showers, corporate gatherings, school outings, etc.
Banquet Captain
Pearl Street Grill & Brewery
07.2017 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
Bartender
Pearl Street Grill & Brewery
07.2016 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Bishop Kearney High School
Rochester, NYBachelor of Science - Psychology
Canisius University
Buffalo, NY05-2018
Skills
- Brand awareness
- Food service
- Team leadership and supervision
- Crisis management
- Social media management
- Event sales
- Health and safety service regulations
- Photo editing
- Time management
- Attention to detail
- Accurate data entry
- Public speaking mastery
Certification
- CPR/AED Certification
- First Aid Certification
Interests
Timeline
Event Operations Manager
Buffalo Riverworks
08.2023 - Current
Sales Coordinator
Pearl Street Grill & Brewery
07.2017 - Current
Banquet Captain
Pearl Street Grill & Brewery
07.2017 - Current
Bartender
Pearl Street Grill & Brewery
07.2016 - 06.2019
High School Diploma -
Bishop Kearney High School
Bachelor of Science - Psychology
Canisius University
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