Jerrey Miles
Baltimore,MD
Summary
Reliable medical office professional offers 7 years of experience working in busy settings with high patient volumes.
Overview
7
7
years of professional experience
Work History
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
Baltimore, MD
02.2023 - Current
- Performed administrative duties such as typing letters and reports using Microsoft Office Suite applications
- Processed incoming mail, faxes, scanned documents into EMR system while maintaining accuracy of patient data
- Managed daily operations of the front office including filing charts, preparing reports and organizing documents
- Answered multi-line telephone system in a professional manner while providing timely responses to callers' inquiries
- Resolved any outstanding balance issues between payers and providers promptly and effectively
- Provided excellent customer service by answering phones, responding to emails, scheduling appointments, addressing patient inquiries and concerns.
Bus Attendant/Office Assistant
Baltimore County Public Schools
Baltimore, MD
04.2018 - Current
- Upheld all CPR and Maryland regulated certifications
- Disciplined children and recommended other measures to correct behavior
- Routinely picked children up from school and activities.
Account Manager
Discover Bank
, US
08.2022 - 02.2023
- Operated register, handled cash and processed credit card transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Processed loan applications and prepared relevant documents for approval.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Administrative Assistant
Sinai Hospital of Baltimore
Baltimore, MD
01.2021 - 08.2022
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks related to billing and collections procedures.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Protected patients by observing strict HIPAA guidelines.
Guest Services Advocate / Cashier / Fulfillment Expert
Target
Baltimore, MD
09.2020 - 01.2021
- Assisted participants in achieving financial goals by creating spending plans and budgets.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
Human, Baltimore County Employee
11.2018 - 11.2019
- Filing and organizing staff documentation
- Excel and Power Point projects utilizing SharePoint, NEOGOV and Payroll software
- Answering phones and taking messages
- Handling Employee billing and salary.
Cashier
McDonald's
03.2017 - 04.2018
- Organized the store by returning all merchandise to its proper place
- Interacted with customers to expedite orders
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Associate dedicated to providing the highest level of customer service
- Outgoing, and efficient with the capacity to multi-task.
Education
CPR and First Aide Certified -
The Community College of Baltimore County
State Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
High School Diploma GED -
The Community College of Baltimore County
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical Billing
- Patient Registration
- Payment Collection
- Billing Support
- Referral Verification
- Front Desk Operations
- Customer Service
Contact - Skills
- Organization and planning
- Relationship and team building
- Managing customer scheduling
- Staff performance evaluations
- Front Desk Operations
- Clerical Support
- Account Management
References
References available upon request
Timeline
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
02.2023 - Current
Account Manager
Discover Bank
08.2022 - 02.2023
Administrative Assistant
Sinai Hospital of Baltimore
01.2021 - 08.2022
Guest Services Advocate / Cashier / Fulfillment Expert
Target
09.2020 - 01.2021
Human, Baltimore County Employee
11.2018 - 11.2019
Bus Attendant/Office Assistant
Baltimore County Public Schools
04.2018 - Current
Cashier
McDonald's
03.2017 - 04.2018
CPR and First Aide Certified -
The Community College of Baltimore County
State Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
High School Diploma GED -
The Community College of Baltimore County