Jerria Johnson
FSSA Jackson Street Commons
Kokomo,IN
1
Certification
9
years of professional experience
Experienced client support professional with a background in resident services, home health, and guest care. Skilled in needs assessment, empathy, and accurate recordkeeping, with a strong focus on clear communication, resource coordination, and dependable service.
Work History
Advisor
11 Months- Assessed resident needs and connected individuals to housing, benefits, and community resources.
- Coordinated referrals with internal teams and external providers to support client goals.
- Explained program eligibility, services, and next steps using clear, supportive communication.
- Documented case notes accurately, maintaining confidential records and service histories.
Breakfast Attendant
1 Year 3 Months- Assisted guests with breakfast questions, dietary needs, and courteous service requests.
- Prepared breakfast buffet with fresh food, beverages, and supplies according to brand standards.
- Monitored food temperatures and replenished items to maintain quality and guest satisfaction.
- Cleaned serving areas, equipment, and dining space to support sanitation compliance.
- Stocked kitchen storage, coolers, and service stations for smooth daily operations.
- Followed safety and hygiene procedures while handling food and cleaning chemicals.
- Coordinated setup and breakdown of breakfast service to ensure timely readiness.
- Trained new team members on buffet setup, restocking routines, and guest service expectations.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
Home Health Aide
4 Years 3 Months- Assisted clients with bathing, grooming, and mobility support while maintaining dignity and comfort.
- Supported safe transfers, ambulation, and fall-prevention practices throughout daily routines.
- Monitored vital signs and reported condition changes to family members and care team.
- Prepared nutritious meals and followed prescribed diet and medication reminders.
- Documented client observations and updated care notes for continuity of support.
- Adapted care approaches to individual needs, preferences, and changing health conditions.
- Coordinated household tasks, including light cleaning, laundry, and supply organization.
- Guided new aides on client routines, safety practices, and compassionate bedside support.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
High School Diploma
Associate of Applied Science - Human Service
No Degree
Skills
Client support
Client engagement
Client management
Client advocacy
Needs assessment
Service planning
Resource education
Analytical thinking
Critical thinking
Decision-making
Data interpretation
Problem-solving
Time management
Organizational skills
Attention to detail
Multitasking
Strategic planning
Progress reporting
Relationship building
Relationship development
Public speaking
Conflict resolution
Conflict management
Empathy and understanding
Active listening
Sales strategy
Goal setting
Risk assessment
Staff supervision
Community outreach
Written communication
Certification
- [mental health 1 and 2 ivy tech Area of certification], certification in DRUg and alcohol abuse 1 and 2[Company Name] - [Timeframe]
Interests
Cake Decorating
Creative Writing
Volunteering
Woodworking
Gardening
Cooking
DIY and Home Improvement
I enjoy helping others and giving back to the community.
Offering time and support to shelters for the homeless
women
and animals.
Participating in local clean-up initiatives.
I like working with my hands and fixing things.
Dancing
Baking
Youth mentor
providing guidance and support to empower the next generation of leaders.
Music
Community Cleanup
Participating in cultural exchange programs and homestays.
Camping
Growing herbs
vegetables
or fruits in home gardens.
Swimming
Mindfulness Practices
Historical Exploration
I enjoy cooking for friends and family gatherings.
Genealogy
Timeline
Advisor
FSSA Jackson Street Commons
11.2025 - CurrentRead More
Breakfast Attendant
Holiday Inn Express Hotel Suites
08.2024 - 11.2025Read More
Home Health Aide
Dorthy Fisher
09.2017 - 12.2021Read More
Ivy Tech Community College
Associate of Applied Science from Human Service
Read More
Kokomo High School Mckinley
High School Diploma
Read More
Massage Theraputic School
No Degree
Read More