Jerrica Battle
Louisville,United States
Summary
Developed essential skills in customer-focused environment, excelling at addressing customer needs and resolving issues efficiently. Demonstrated ability to handle high-pressure situations with professionalism and composure. Seeking to transition into new field where these transferrable skills can drive success and foster positive outcomes.
Overview
3
3
years of professional experience
Work History
Lead Administrative Associate (Inventory)
UPS
08.2025 - Current
- Managed daily administrative tasks to ensure efficient office operations.
- Streamlined communication between departments to enhance workflow efficiency.
- Provided training and support to new team members on administrative procedures.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Inventory Lead Service Associate
UPS
07.2024 - 08.2025
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Assisted customers with inquiries, ensuring prompt and accurate service delivery.
- Conducted regular assessments of service quality, providing feedback for continuous improvement.
- Implemented feedback mechanisms to enhance customer satisfaction and streamline operations.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Distribution Supervisor II
UPS
12.2023 - 07.2024
- Supervised daily distribution operations, ensuring timely and accurate order fulfillment.
- Trained team members on safety protocols and efficient material handling techniques.
- Coordinated inventory management, optimizing stock levels, and reducing excess inventory.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
Induction Lead Service Associate
UPS
06.2022 - 12.2023
- Trained and supervised over 16 warehouse associates to ensure efficient operations
- Ensured safety standards were met at all times and provided assistance to junior workers
- Developed and implemented strategies to improve the warehouse workflow
- Expert in Geek Picking System/ Softeon
Education
UPS University, My Talent Center
07-2025
Business Administration Technology Diapolma - undefined
Moultrie Technical College
Moultrie, GA05.2010
High School Diapolma - Business
Colquitt County High
Moultrie, GA05.2005
Skills
- Problem-solving
- Leadership
- Management
- Teamwork
- Time Management
- Softeon/Geek/Microsoft Office Programs
- Email Management
Accomplishments
- Team Member of the Month/ Juan Sanchez/ July 2023
- Employee Spotlight/ Andrew Giles/ August 2023
- Team Member of the Month/ Katrina Wise/ June 2025
Timeline
Lead Administrative Associate (Inventory)
UPS
08.2025 - Current
Inventory Lead Service Associate
UPS
07.2024 - 08.2025
Distribution Supervisor II
UPS
12.2023 - 07.2024
Induction Lead Service Associate
UPS
06.2022 - 12.2023
Business Administration Technology Diapolma - undefined
Moultrie Technical College
High School Diapolma - Business
Colquitt County High
UPS University, My Talent Center