Jerrica Lewis
DeSoto,TX
Summary
Compassionate healthcare professional adept at delivering high-quality patient care with efficiency and precision. Excel in fast-paced environments, ensuring tasks are completed promptly without compromising on quality of service. Skilled in patient assessment, emergency response, and medical terminology management. Possess excellent communication, teamwork, and problem-solving abilities, enabling effective collaboration with colleagues and superior care for patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Lead Medical Assistant
Baylor Scott & White
Dallas, TX
08.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Developed, implemented and evaluated patient care plans according to individual needs.
- Reviewed safety protocols and policies in line with current best practice guidelines.
Customer Service Representative
Etech
Dallas, TX
08.2019 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered a constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Phlebotomist
Trident Care
Carrollton, TX
04.2021 - 10.2023
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Verified collection orders and communicated discrepancies to nurses.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Used heel and finger stick methods to obtain blood from capillaries.
- Educated patients on specimen collection procedures and post-draw care.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Provided excellent customer service while interacting with patients.
CNA
The Ridglea
Fort Worth, TX
02.2019 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
Lab Supervisor
Willis Knighton Medical Center
Shreveport, LA
07.2015 - 02.2019
- Oversaw items in inventory and reordered before supplies diminished
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
- Maintained a safe, tidy, and organized laboratory environment for accurate test results
- Developed and implemented new protocols to improve the accuracy of laboratory results
- Tracked collected specimens by initialing, dating, and noting times of collection
- Monitored testing procedures to meet criteria and maintain quality control
- Organized and managed inventory of lab equipment, supplies, and materials.
- Ensured that all relevant laws, regulations, policies, and standards were adhered to in the lab.
Shipping and Receiving Manager
Ditto Apparel
Shreveport, LA
06.2015 - 02.2019
- Maintained positive relationships with representatives of UPS, FedEx, USPS, and DHL shipping companies
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Operated forklifts, lift trucks, and hand trucks to move items around the warehouse
- Pulled, verified, and packaged items for shipment
- Prepared shipping documents and invoices, processed payments, and fielded client questions
Assistant Manager
Galliano Truck Stop
Galliano, LA
02.2012 - 03.2013
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH03-2025
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01-2025
Associate of Science - Health Care Management
Ultimate Medical Academy
Clearwater, FL04-2018
Skills
- Patient care
- Medical billing
- Electronic health records
- Health policy compliance
- Healthcare management
- Customer service
- Effective communication
- Time management
- Team collaboration
- Electronic health records management
- Staff training and development
- Problem-solving capacity
- Phlebotomy techniques
- Strong leadership
Certification
- Medical Assistant
References
References available upon request.
Timeline
Clinical Lead Medical Assistant
Baylor Scott & White
08.2021 - Current
Phlebotomist
Trident Care
04.2021 - 10.2023
Customer Service Representative
Etech
08.2019 - 02.2024
CNA
The Ridglea
02.2019 - 08.2019
Lab Supervisor
Willis Knighton Medical Center
07.2015 - 02.2019
Shipping and Receiving Manager
Ditto Apparel
06.2015 - 02.2019
Assistant Manager
Galliano Truck Stop
02.2012 - 03.2013
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Science - Health Care Management
Ultimate Medical Academy
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