Jerrica Lewis
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomy/Certified Medical Assistant
Baylor Scott & White
08.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Representative
Etech
08.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Medical Assistant
Trident Care
04.2021 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
CNA
The Ridglea
02.2019 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Lab Supervisor
Willis Knighton Medical Center
07.2015 - 02.2019
- Oversaw items in inventory and reordered before supplies diminished.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained a safe, tidy, and organized laboratory environment for accurate test results.
- Developed and implemented new protocols to improve the accuracy of laboratory results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored testing procedures to meet criteria and maintain quality control.
Shipping and Receiving Manager
Ditto Apparel
06.2015 - 02.2019
- Maintained positive relationships with representatives of UPS, FedEx, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around the warehouse.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Assistant Manager
Galliano Truck Stop
02.2012 - 03.2013
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Lincoln High School
Tacoma, WABachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12.2024
Phlebotomy
Texas School of Phlebotomy
Irving, TX04.2020
Associate of Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2017
Medical Assisting
Remington College
Shreveport, LA06.2015
Skills
- Inventory and Supply Management
- Medical Terminology
- Electronic Health Records
- Vital Sign Monitoring
- Medical Records Management
- HIPAA Compliance
- Patient Scheduling
- Specimens Collection and Processing
- Patient Assessments
- Patient Documentation
- Patient-Focused Care
- Phlebotomy
- Patient Flow Management
- EPIC
Certification
- Nationally Certified Medical Assistant, RMA(AAH)
- Nationally Certified Phlebotomy Technician, CPT(AAH)
- H.I.P.A.A. Trained
- O.S.H.A Trained
Timeline
Phlebotomy/Certified Medical Assistant
Baylor Scott & White
08.2021 - Current
Certified Medical Assistant
Trident Care
04.2021 - 10.2023
Customer Service Representative
Etech
08.2019 - Current
CNA
The Ridglea
02.2019 - 08.2019
Lab Supervisor
Willis Knighton Medical Center
07.2015 - 02.2019
Shipping and Receiving Manager
Ditto Apparel
06.2015 - 02.2019
Assistant Manager
Galliano Truck Stop
02.2012 - 03.2013
High School Diploma -
Lincoln High School
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Phlebotomy
Texas School of Phlebotomy
Associate of Science -
Ultimate Medical Academy - Clearwater
Medical Assisting
Remington College
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