Jerrica Williams
Lakeland,FL
Summary
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in a chat position or customer service industry. I offer the ability to handle high volume chats, calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Paramount Staffing [temp Agency]
01.2022 - 01.2025
- - Answered inbound calls, chats, and emails to facilitate customer service
- -Used proven techniques to de-escalate angry customer during chat or telephone interactions
- -Developed strong customer relationship to encourage repeat business
- -Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- -Informed customers about billing procedures, processed payments
- -Provided payment option setup assistance
- -Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- -Processing orders for any maintenance issues following up with technician to make sure they have serviced that customer
Bookkeeper/receptionist
The Red Velvet Factory
01.2018 - 09.2021
- -Maintained and processed invoices, deposits, and money logs.
- -Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- -Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- -Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- -Data entry, typing speed and accuracy
- -Filing, scheduling appointments and taking notes and meeting minutes
Education
High School Diploma -
Bartow Senior Highschool
Bartow, FL 06-2015
Skills
- Customer service
- Data entry specialist
- Problem resolution
- Outstanding communication skills
- Conflict Resolution
- Time management
- Goal Oriented
- Communication/Organization skills
Certification
- microsoft word xl
- licensed security officer
Timeline
Customer Service Agent
Paramount Staffing [temp Agency]
01.2022 - 01.2025
Bookkeeper/receptionist
The Red Velvet Factory
01.2018 - 09.2021
High School Diploma -
Bartow Senior Highschool
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