Jerrie Woodland
Cordova,Tn
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
HopeBridge Autism Centers
04.2022 - 02.2024
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Personal Care Assistant
Private Duty
08.2020 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Direct Support Professional
Behavioral Services of Tennessee
10.2019 - 07.2020
- Developed strong and trusting support with each client to facilitate best possible care and assistance
- Completed data entries charts and logbooks to document client progress
- Recorded and closely monitored client behaviors and progress to effectively identify changes needing attention.
Education
High School Diploma -
Fayette Ware Comprehensive High School
Somerville, Tn05.2017
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Microsoft outlook
- Professional telephone demeanor
- Complaint handling
- Conflict resolution
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
HopeBridge Autism Centers
04.2022 - 02.2024
Personal Care Assistant
Private Duty
08.2020 - 01.2022
Direct Support Professional
Behavioral Services of Tennessee
10.2019 - 07.2020
- RBT - Registered Behavior Technician
High School Diploma -
Fayette Ware Comprehensive High School
Similar Profiles
Cassandra HathcockCassandra Hathcock
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Theresa GirardTheresa Girard
Registered Behavior Technician (Level 2) at HopeBridge-Autism Therapy CenterRegistered Behavior Technician (Level 2) at HopeBridge-Autism Therapy Center
ANALIS MARTINEZANALIS MARTINEZ
Registered Behavioral Technician at Hopebridge Autism Therapy CenterRegistered Behavioral Technician at Hopebridge Autism Therapy Center