Jerrika Carrillo

As a Timekeeping and Payroll Technician at the Navy Exchange, my duties included monitoring work schedules, tracking leave balances, managing overtime records, and preparing detailed reports for payroll and audit purposes. I ensure accurate entry, review, and correction of time and attendance data in systems such as ADP and PeopleSoft. I work closely with department managers and Human Resources to resolve discrepancies, validate payroll reports, and ensure timely and accurate employee compensation. Knowledgeable in labor laws; consistently adheres to guidelines to ensure compliance and fairness in the workplace.

As a Timekeeping and Payroll Technician at the Navy Exchange, my duties included monitoring work schedules, tracking leave balances, managing overtime records, and preparing detailed reports for payroll and audit purposes. I ensure accurate entry, review, and correction of time and attendance data in systems such as ADP and PeopleSoft. I work closely with department managers and Human Resources to resolve discrepancies, validate payroll reports, and ensure timely and accurate employee compensation. Knowledgeable in labor laws; consistently adheres to guidelines to ensure compliance and fairness in the workplace.

As a Navy Uniform Sales Associate, I provided exceptional customer service by assisting active-duty personnel, veterans, and civilians in selecting Navy uniforms and accessories that adhered to official regulations. Efficiently managed inventory, processed transactions, and handled returns and exchanges using POS. Worked collaboratively with team members to achieve sales goals, and consistently maintain high customer satisfaction.

As a registration specialist I worked in a inbound high volume call center. I would receive calls from patients and help attend to their needs. This position included Scheduling and rescheduling appointments, Sending messages to the patients health care teams and assisting with paperwork for patients. I would Provide excellent service to patients in need of healthcare, I would not only work as registration but also doubled as an advocate for patients seeking treatment by going the extra mile and providing Excellent customer service for our patients.

Working as a manager at McDonald’s, I was responsible for overseeing daily restaurant operations and actively managing the floor by assisting crew members with questions, concerns, and day-to-day tasks. I developed strong customer service and communication skills by interacting with customers, addressing their concerns, handling complaints, and building positive relationships with both customers and crew members. I was also responsible for answering incoming phone calls and resolving customer issues appropriately. In addition, I assisted with creating and managing associate schedules based on staffing needs and availability, coordinating coverage, and making adjustments when necessary to ensure the restaurant was properly staffed and operating efficiently. My responsibilities also included handling cash transactions, securing and depositing money into the safe, and counting and reconciling the safe nightly.

At Mitchell Bail Bonds I would actively answer calls for a busy office. Make outgoing calls to discuss payment and collection. I would help walk in customers with filing applications and collect necessary paperwork if needed. Update demographics on customers and family members awaiting bond.