Jerry Austin
Summary
Hardworking Field Service Technician bringing 1 year of experience in the field, also with 2 years of technical school knowledge. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Familiar with the testing equipment used in the field and can analyze test results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Shermco Industries Inc.
08.2022 - Current
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Followed safety procedures to avoid injuries in field.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in electrical systems.
Plumbing Sales Associate
Lowes' Home Improvement
04.2021 - 05.2022
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Answered questions from customers regarding plumbing materials and products.
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Plumber's Apprentice
Blanton's Plumbing
06.2020 - 03.2021
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
- Cut and drilled holes in walls to permit passage of pipes.
Education
Associate of Science - Substation Technician
Richmond Community College
Hamlet, NC07.2022
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2020
Skills
- Power Tools
- Recordkeeping
- Onsite Visits
- Equipment Knowledge
- Training and Development
- Technical Analysis
- OSHA Certification
- Work Orders
- Coordination and Teamwork
Certification
- OSHA 30 Certification
- Forklift Certified
- ILT, First Aid, CPR and AED Certified
- H2S Certified
Timeline
Field Service Technician
Shermco Industries Inc.
08.2022 - Current
Plumbing Sales Associate
Lowes' Home Improvement
04.2021 - 05.2022
Plumber's Apprentice
Blanton's Plumbing
06.2020 - 03.2021
Associate of Science - Substation Technician
Richmond Community College
High School Diploma -
Richmond Senior High School
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