Customer focused and reliable with 37 years of automotive experience. Former ASE certified Technician. Core Strengths Adaptive team player Seasoned in conflict resolution Courteous demeanor Active listening skills
Overview
42
42
years of professional experience
Work History
Mechanical Claims Adjuster
smart auto care
Richardson, TX
08.2016 - 07.2021
Obtained all necessary information to complete proper evaluation of claims.
Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Reduced loss ratios through fair and prompt processing of claims.
Service Advisor/Back up Dispatcher/Shuttle Driver
Mckinney Dodge
Mckinney, TX
08.2015 - 08.2016
Assistant Service Manager
AutoNation - BMW of Dallas
Dallas, TX
11.2013 - 08.2015
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Collaborated with customers to offer solutions to service needs.
Created written estimates and obtained customer consent to proceed.
Service Advisor
AutoNation Volkswagen Park Cities
Dallas, TX
08.2012 - 11.2013
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Service Advisor/Dispatcher/Booker
Huffines Chrysler Jeep Dodge
Plano, TX
04.2004 - 08.2012
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Service Advisor
Various
Dallas, TX
04.1994 - 04.2004
Auto Technician
Various
Dallas, TX
05.1979 - 03.1994
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Evaluated, repaired and aligned vehicle suspensions.
Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.