Hi, I’m
Jerry Castro
Los Angeles,CA
Summary
I have over 20yrs experience in the Customer Service field I Ihave over 25 yrs experience in Property Management where I had face to face customer service with my tenants. I’m a fast learner given the patience of the teacher. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
years of professional experience
1
Certificate
Work History
Bell Diversified Property Mg
Property Manager/Customer Service Leasing Agent
05.1996 - Current
Job overview
- Review and properly code property invoices for accuracy and facilitates preparation, for approval of vouchers for payment by the accounting department
- Assist in preparing the annual budget for the property, by gathering expense information throughout the year and calculating future expenses, based on this historical information
- Prepare monthly property financial reports
- Assist in checking tenant billing worksheets, in order to verify accuracy of the billings sent from Accounting
- Monthly follow-up on tenant delinquencies Prepare tenant bill-back statements
- Manage and maintain a 60 unit apartment complex
- Responsible for screening all new applicants and for the safety and security of the tenants
- Supervise a 5-team maintenance crew in preparing and cleaning vacancies.
AAA-Automobile Association
Customer Service Representative
01.1996 - 04.1996
Job overview
- Receives and dispatched calls for emergency road service utilizing proprietary software
- As a Customer Representative I was taking in about 25-30 calls per day
- Responsible for handling a high volume of calls from our members while providing excellent customer service
- Duties include the resolution of customer concerns, research of billing questions, documentation of each call in the computer system.
McKesson Water Products/Sparkletts Water
Customer Service Representative
10.1989 - 10.1989
Job overview
- Ensured a high level of customer satisfaction for incoming sales, service, billing, repair and collections
- Resolved all customer complaints including the authorization to credit or debit customer accounts
- Coordinated field representative through computer alpha paging systems, including the routing of emergency service request and new orders
- Maintained a productivity level of 20-25 call per hour.
Concord RealtyW Hollywood , Ca
Property Manager
06.2022 - 12.2022
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Los Ángeles Business CollegeLos Angeles
Diploma from Business Administration
06.1984
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- LEASING
- ACCOUNT RECEIVABLES
- Over 15 years of Customer Service
- Experienced in a Call Center environment
- Leasing Consultant
- Administrative and Clerical Support
- Tax Preparation
- Microsoft Work/Excel
- Writing and Editorial Software
- Account Receivables
- Advertising Experience
- Banking Experience
Certification
CPM-Certified Property Management
Timeline
Property Manager
Concord Realty
06.2022 - 12.2022
Property Manager/Customer Service Leasing Agent
Bell Diversified Property Mg
05.1996 - Current
Customer Service Representative
AAA-Automobile Association
01.1996 - 04.1996
Customer Service Representative
McKesson Water Products/Sparkletts Water
10.1989 - 10.1989
Los Ángeles Business College
Diploma from Business Administration
Personal Information
Title: Property Manager/Customer Service Leasing Agent - Bell Diversified Property Mg
Personal Information
Title: Property Manager/Customer Service Leasing Agent - Bell Diversified Property Mg
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