CAROLINA PAULINO
Queens,NY
Summary
Associate Banker with 2 years of experience looking to acquire a challenging career that offers an opportunity for both professional and personal growth. Possess an excellent record of meeting and exceeding objectives with extensive customer service, sales, and support background. Highly motivated and a hard-working individual with experience in the financial field. Team-oriented with the ability to work in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Associate Relationship Banker
Chase Bank
Queens, NY
04.2024 - Current
- Developed strong relationships with clients through personalized service and financial guidance.
- Facilitated account openings and closings while ensuring compliance with policies.
- Collaborated with team members to enhance customer experience and service delivery.
- Educated clients on digital banking tools to improve their banking efficiency.
- Resolved client inquiries and issues promptly, ensuring high satisfaction levels.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Associate Banker
JPMORGANCHASE
Ridgewood, NY
04.2021 - 04.2024
- Engaged and cultivated relationships with customers
- Answered incoming calls and followed up with clients
- Opened accounts for clients/provided and created solutions for clients needs
- Assisted customers with complex servicing and day-to day traditional banking needs
- Ensured financial transactions were completed accurately according to all regulatory and banking requirements (incl
- KYC, and AML)
- Educated customers about our financial products and available technologies to enhance convenience
- Discovered customer needs and connected customers to team members who can help address those financial needs
- Helped clients manage their assets, including checking, savings, money market accounts, certificates of deposit, mortgages, and investments
- Maintain strong relationships with clients, and proactively contact clients with recommendations
- Ability to make personal connections, engage customers, and always be professional in a team environment
- Built positive relationships with colleagues to produce client referrals.
- Assisted customers by answering banking questions and recommending solutions.
Production Lead/Sales Associate
Staples
Brooklyn, New York
01.2019 - 10.2021
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Welcomed customers, by offering assistance to help find necessary store items
- Multi-tasking in producing jobs as well as assisting customers
- Managed department inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Balanced the needs of multiple customers simultaneously in fast- paced retail environment
- Maintain current knowledge of merchandise lines, product features, benefits and availability
- Assist customers by providing information and resolving their complaints
- Monitor machine operation, and made adjustments when necessary to ensure proper operation
- Shared product knowledge to suggest merchandise and services to customers.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Education
Associate of Science - Business Administration And Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2021
Skills
- Customer Service-Oriented
- Attention To Detail
- Cash Handling
- Organized
- Problem Solving
- Multi-Tasking
- Adaptability
- Detail Oriented
- Friendly Demeanor
Education and Training
other
Languages
Timeline
Associate Relationship Banker
Chase Bank
04.2024 - Current
Associate Banker
JPMORGANCHASE
04.2021 - 04.2024
Production Lead/Sales Associate
Staples
01.2019 - 10.2021
Associate of Science - Business Administration And Management
Queensborough Community College of The City University of New York