Jerry Dixon
Las Vegas,NV
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Night Auditor Front Desk
Daily Management Resorts
, NV
06.2023 - Current
- Reconciliation of daily charges
- Balancing paperwork with property management system
- Preparing for future arrivals
- Creating stay over reports
- Answering phones
- Assisting guests
- Greeting and checking in arrivals
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Reported any discrepancies immediately upon discovering them.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Completed nightly updates to hotel rates and individual room charges.
Director of Sales and Business Development
Raldex V
Florence , SC
02.2010 - 02.2011
- Collaborated with marketing and product development teams to align sales strategies with company initiatives.
- Conducted regular meetings with sales team members to review performance goals.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
- Designed and executed sales strategies across multiple channels to increase market share.
- Researched competitors' activities in order to gain insights into their strategies and tactics.
- Maintained sales volume and selling price by keeping current with supply and demand.
- Developed and maintained sales materials and current product knowledge.
- Analyzed customer data and developed targeted marketing campaigns.
Regional Operations Manager
Js Hospitality
Augusta , GA
03.2005 - 05.2009
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Visited regional locations to verify full functionality and operational effectiveness.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Implemented successful business strategies to increase revenue and target new markets.
- Revenue Management, Rate Building, Contract Negotiation and Execution
- Brand integration
- New property development
- PMS integration
Education
Some College (No Degree) - Health Science with Business
Florence Darlington Technical College
Florence, South Carolina GED -
St John High
Darlington, South Carolina Skills
- Regional Management of Operations
- Sales & Marketing
- Business Development
- Budgeting
- Overseeing Daily Operations
- General Management of Operations
- Rate and Revenue Management
- Forecasting
- Training
- Resolving issues
- Problem-solving
- Property management
- Guest relations
- Decision-making
Timeline
Night Auditor Front Desk
Daily Management Resorts
06.2023 - Current
Director of Sales and Business Development
Raldex V
02.2010 - 02.2011
Regional Operations Manager
Js Hospitality
03.2005 - 05.2009
Some College (No Degree) - Health Science with Business
Florence Darlington Technical College
GED -
St John High
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