Summary
Overview
Work History
Skills
Timeline
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JERRY Gannaway

Cincinnati,OH

Summary

Dynamic Shift Leader at Chipotle with proven team leadership and cash handling expertise. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to fostering a collaborative work environment while maintaining high operational standards and inventory management. Adaptable and motivated, with a strong focus on staff development and team success.

Overview

8
8
years of professional experience

Work History

Shift Leader

Chipotle
10.2021 - 04.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Crew Member

Kroger
08.2020 - 10.2021
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Partnered with team members to achieve consistent operational workflow during transitions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Crew Member

Wendys International
05.2019 - 07.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

KFC Restaurant
02.2018 - 12.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Dishwasher

Montgomery Inn
06.2018 - 08.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

S

SUBWAY®Restaurants
02.2017 - 10.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Team collaboration and leadership
  • Staff education and training
  • Inventory counts

Timeline

Shift Leader

Chipotle
10.2021 - 04.2025

Crew Member

Kroger
08.2020 - 10.2021

Crew Member

Wendys International
05.2019 - 07.2019

Dishwasher

Montgomery Inn
06.2018 - 08.2018

Crew Member

KFC Restaurant
02.2018 - 12.2018

S

SUBWAY®Restaurants
02.2017 - 10.2017

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JERRY Gannaway