Jerry Gonzalez
Leesburg,VA
Summary
Proven professional with extensive experience in airport operations and security, notably with Unifi and First Coast Security Services. Excelled in ground support coordination and superior customer service, demonstrating efficient multitasking and strong decision-making. Achieved significant improvements in passenger experience and safety protocols, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
7
7
years of professional experience
Work History
Airport Operations Agent
Unifi
05.2024 - Current
- Used Software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Provided announcements to passengers to explain baggage procedures.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Security Officer
First Coast Security Services
02.2024 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Porter
Smartcarte
01.2020 - 01.2023
- Helped travelers loading and unloading luggage.
- Walked and collected carts and filled up our machines with them.
- Assisted Emarites Travelers with anything they needed.
Cart Pusher
Costco Wholesale Corp
01.2018 - 01.2020
- Removed litter from parking lot, planters and cart storage areas.
- Directed customers to appropriate areas in store to assist with locating products.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Assisted customers in loading groceries into cars.
Education
Loudoun County High School
Leesburg, VA06.2018
Skills
- Strong decision-making
- Efficient multitasking
- Ground support coordination
- Superior customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Airport Operations Agent
Unifi
05.2024 - Current
Security Officer
First Coast Security Services
02.2024 - 06.2024
Porter
Smartcarte
01.2020 - 01.2023
Cart Pusher
Costco Wholesale Corp
01.2018 - 01.2020
Loudoun County High School