Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Hebert

Coopersville,MI

Summary

Dynamic Operations Manager with a proven track record at Midwest Dairy Transport, excelling in team leadership and operations oversight. Enhanced customer satisfaction through effective communication and streamlined processes, resulting in increased profitability. Skilled in problem-solving and employee motivation, fostering a culture of accountability and continuous improvement.

Knowledgeable Transportation Specialist with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

13
13
years of professional experience

Work History

Operations Manager

Midwest Dairy Transport
02.2017 - 02.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Operations Manager

Quality Life Science Logistics
06.2014 - 01.2017
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Safety Supervisor

Martin Transportation
08.2012 - 10.2016
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
  • Participated in safety meetings by answering questions from staff members.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Monitored safety practices of new and existing employees.
  • Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
  • Completed workplace safety and hazard inspections.
  • Instructed employees on OSHA standards.
  • Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.
  • Trained company employees in safety procedures and provided in-depth documentation for review.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.

Education

No Degree - Business Administration

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Operations oversight
  • Employee motivation
  • Client relationships

Timeline

Operations Manager

Midwest Dairy Transport
02.2017 - 02.2025

Operations Manager

Quality Life Science Logistics
06.2014 - 01.2017

Safety Supervisor

Martin Transportation
08.2012 - 10.2016

No Degree - Business Administration

Mississippi Gulf Coast Community College

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Jerry Hebert