Jerry Henrich
Camping World RV of Tampa
Tampa,FL
39
years of professional experience
Experienced Service Advisor known for customer service, vehicle assessment, and organized workflow management. Brings strong communication, problem-solving, and computer skills to keep repair operations accurate, efficient, and customer-focused.
Work History
Service Advisor
7 Years 6 Months- Evaluated customer concerns and documented accurate repair details for technician diagnosis.
- Communicated repair estimates, timelines, and authorization updates to customers clearly.
- Coordinated service appointments and prioritized repair orders for efficient shop workflow.
- Processed warranty claims and service documentation according to dealership procedures.
Service Advisor
2 Months- Advised customers on recommended maintenance, safety concerns, and approved repairs.
- Resolved service delays and concerns while maintaining positive customer relationships.
- Collaborated with technicians to track repair progress and resolve service issues.
- Maintained detailed records in dealership systems to support accurate invoicing and follow-up.
Service Advisor
2 Years 9 Months- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products and services when appropriate.
Service Scheduler, Service Advisor, Parts, Quality
17 Years 10 Months- Coordinated service appointments, balancing technician capacity and customer availability.
- Managed inbound scheduling requests, confirming repair orders and visit details.
- Updated service calendars and appointment records for accurate daily workflow.
- Communicated with customers regarding service status, delays, and rescheduled appointments.
Service Manager
5 Years 7 Months- Supervised service advisors and technicians, reinforcing safety, accuracy, and quality standards.
- Resolved escalated customer concerns with clear communication and practical service solutions.
- Coordinated repair orders from intake through completion, ensuring timely status updates.
- Directed service department workflows, balancing technician schedules, repair priorities, and customer expectations.
Phone Sales Manager
1 Year 4 Months- Directed sales team performance, setting priorities and reinforcing quota expectations.
- Developed account strategies to grow revenue and strengthen client relationships.
- Coached representatives on closing techniques, negotiation, and customer follow-up.
- Monitored pipeline activity and adjusted forecasts to support accurate planning.
Automotive Salesman
1 Year 2 Months- Presented vehicle features, pricing, and financing options to match customer needs.
- Managed customer inquiries and followed up on leads to support sales conversions.
- Negotiated purchase terms and trade-in values while maintaining clear, professional communication.
- Coordinated test drives, vehicle delivery, and paperwork for smooth transaction completion.
Automotive Salesman
1 Year 10 Months- Advised customers on warranty coverage, financing packages, and optional protection plans.
- Built repeat business by delivering responsive service and post-sale support.
- Collaborated with finance and service teams to resolve issues and finalize deals.
- Maintained accurate sales records, customer information, and inventory details.
Education
High School Diploma
Certificate of Acheivment - Drafting, Architecture, Surveying
Skills
Warranty processing
Vehicle diagnostics
Technical proficiency
Attention to detail
Multitasking and organization
Customer service
Listening skills
Strong work ethic
Timeline
Service Advisor
Camping World RV of Tampa
02.2018 - 08.2025Read More
Service Advisor
Jarrett-Scott Ford
12.2017 - 02.2018Read More
Service Advisor
Camping World RV of Tampa
12.2014 - 09.2017Read More
Service Scheduler, Service Advisor, Parts, Quality
Lazydays RV Supercenter
12.1996 - 10.2014Read More
Service Manager
RV Distribution Center
05.1991 - 12.1996Read More
Phone Sales Manager
A/C Enterprises
01.1990 - 05.1991Read More
Automotive Salesman
Billy Grubbs Pontiac
11.1988 - 01.1990Read More
Automotive Salesman
Star Chevrolet
05.1986 - 03.1988Read More
Elizabeth Forward Sr. High
High School Diploma
Read More
Steel Valley Area Votech
Certificate of Acheivment from Drafting, Architecture, Surveying
Read More