Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Kight Jr

Chillicothe,OH

Summary

Dynamic Service Specialist with a proven track record at Ecolab, excelling in client retention and problem resolution. Skilled in customer relationship management and cross-functional coordination, I enhanced service quality and operational efficiency. Committed to fostering strong client relationships while implementing effective pest prevention strategies and maintaining high standards of professionalism.

Overview

14
14
years of professional experience

Work History

Service Specialist

Ecolab
Ohio
10.2022 - Current
  • Assisted customers with product selection and usage to enhance satisfaction.
  • Collaborated with team members to resolve service issues promptly.
  • Monitored inventory levels and coordinated restocking efforts for efficiency.
  • Conducted routine equipment inspections to ensure operational reliability.
  • Applied pesticides and eco-friendly treatments according to safety protocols.
  • Educated clients on pest prevention strategies and maintenance practices.
  • Documented treatment plans and monitored ongoing pest activity effectively.
  • Analyzed customer feedback to refine service processes and enhance quality.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.

Banquet Coordinator

Quality Inn
Chillicothe, OH
06.2022 - 10.2022

Preformed all duties as given to me, I set the events up

Team Leader

Sam’s Club
Chillicothe, OH
04.2014 - 06.2022
  • Led team in daily operations, ensuring efficient workflow and high standards of customer service.
  • Developed training programs for new associates, enhancing onboarding experience and team performance.
  • Implemented inventory management practices that reduced stock discrepancies and improved accuracy.
  • Conducted regular performance evaluations, providing feedback to drive employee growth and engagement.
  • Managed inventory levels to optimize product availability and minimize stock discrepancies.
  • Trained new staff on customer service protocols and operational procedures to enhance team efficiency.
  • Resolved customer inquiries and complaints, ensuring high satisfaction rates through effective communication.
  • Conducted regular audits of merchandise displays, ensuring compliance with company standards and policies.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

RGM

Pizza Hut
Chillicothe, OH
06.2012 - 04.2014
  • Implemented performance metrics to assess team efficiency and drive continuous improvement initiatives.
  • Developed comprehensive training programs to elevate employee skills and increase overall team effectiveness.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented process improvements that enhanced overall productivity in the kitchen environment.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Education

High School Diploma - Business

Huntington High School
Chillicothe, OH
05.2007

Skills

  • Client retention strategies
  • Cross-functional coordination
  • Professional telephone demeanor
  • Clerical support
  • Customer relationship management (CRM)
  • Store maintenance
  • Product sales
  • Customer service
  • Problem-solving
  • Time management
  • Critical thinking
  • Multitasking and organization
  • Team collaboration
  • Shipping and receiving
  • Verbal and written communication
  • Creative problem solving
  • Money handling
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Microsoft Excel
  • Data entry
  • Computer proficiency
  • Product knowledge
  • Documentation
  • Appointment scheduling
  • Complaint handling
  • Microsoft outlook
  • Quality control

Timeline

Service Specialist

Ecolab
10.2022 - Current

Banquet Coordinator

Quality Inn
06.2022 - 10.2022

Team Leader

Sam’s Club
04.2014 - 06.2022

RGM

Pizza Hut
06.2012 - 04.2014

High School Diploma - Business

Huntington High School
Jerry Kight Jr