Jerry Kranack
Loveland,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Broker Sales Representative
Total Quality Logistics Inc.
Cincinnati, OH
05.2023 - 08.2023
- Cultivated relationships with suppliers, negotiating contracts for new commodity sources.
- Gathered feedback from customers regarding service satisfaction levels.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Fraud Prevention Specialist
Worldpay
Cincinnati, OH
09.2019 - 03.2020
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
Collections Agent
Alliance Data Service
Milford, OH
09.2014 - 05.2019
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payments and posted amounts to customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
Education
Bachelor of Science - Marketing/Management
University of Cincinnati
Cincinnati, OH06-1992
Skills
- Industry Expertise
- Cold-Calling
- Pipeline Management
- Closing Deals
Music
- I enjoy learning how to play new instruments. I currently play Guitar, Piano, Mandolin, and Drums.
Sports
- I am a huge Fan of Football, Basketball, both College and Pro, as well as MLB, and occasionally like to Golf, and Swim.
Timeline
Broker Sales Representative
Total Quality Logistics Inc.
05.2023 - 08.2023
Fraud Prevention Specialist
Worldpay
09.2019 - 03.2020
Collections Agent
Alliance Data Service
09.2014 - 05.2019
Bachelor of Science - Marketing/Management
University of Cincinnati