Jerry Morales
Los Angeles,CA
Summary
Customer-focused sales and service professional with strong POS operation, problem solving, and people skills. Known for delivering friendly support, resolving customer needs quickly, and contributing to a positive, fast-paced store experience.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Associate
Coach
Montebello, California
09.2026 - Current
- Processed sales transactions using point-of-sale systems and payment procedures
- Guided clients in product selection and personalized styling to enhance their shopping experience.
- Maintained luxury merchandising displays and visual standards across sales floor
- Replenished inventory and organized stockroom merchandise for floor readiness
- Coordinated with team members to support daily store operations
- Welcomed customers upon entry to create a friendly shopping atmosphere. and provided exceptional customer service.
- Responded to incoming telephone calls to assist customers with inquiries. to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
The Home Depot Store
Monterey Park, California
11.2023 - 06.2026
- Assisted store customers with product questions and aisle locations.
- Processed returns, exchanges, and refunds at customer service desk.
- Resolved customer concerns using Home Depot service policies and procedures.
- Supported order pickup, will-call, and special order requests.
- Operated POS system for purchases, refunds, and payment processing.
- Maintained accurate service desk records and transaction documentation.
- Guided customers through product availability, pricing, and store services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Whittier High School
Whittier06-2021
Skills
- Problem solving
- Customer focus
- Team collaboration
- Multi-tasking strength
- Welcoming demeanor
- Customer satisfaction expertise
- POS system operation
- People skills
- Proactive team player
- Verbal/written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Coach
09.2026 - Current
Customer Service Representative
The Home Depot Store
11.2023 - 06.2026
High School Diploma -
Whittier High School