Jerry Mortson
Sharon Hill,PA
Summary
To utilize my Electrocardiogram (EKG) technician skills and CEHRS certification to provide high-quality patient care and contribute to positive patient outcomes in a dynamic healthcare setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Parkway Airport Services, PHL Int. Airport
Philadelphia, PA
09.2024 - Current
- Delivered exceptional customer service to address customer complaints promptly.
- Communicated correct product and service information to customers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
REFERE : Shadonna Truitt, Project Manager/Parkway Airport Services. #2159376782/struitt@parkwaycorp.com
Clerk-Hr/Administrative Assistant
Ghana Tex Styles Ltd-GTP
Accra, Ghana-West Africa
06.2023 - 02.2024
- Converted documents into digital formats while ensuring content accuracy
- Executed data entry tasks to update customer account records.
- Input data into computer systems with precision and efficiency.
- Organized and maintained filing systems for confidential documents.
- Welcomed visitors with professionalism and friendliness while directing to appropriate locations.
- Utilized computer software programs to create reports, labels, forms.
- Answered customer inquiries via phone and email.
REFERE : Mr. Kweku Adae. Manager, Head of Planning and Organisation, Ghana Tex Styles Ltd, GTP - Accra, Ghana. #+233244642235
Education
Bachelor of Science - Accounting
Ghana Institute Of Management&PublicAdministration
Ghana - West Africa06-2018
Some College (No Degree) - Allied Health- NHA
Delaware County Community College
Media, PASkills
- Knowledge of the EKG machine and related functions
- Cardiac rhythm knowledge
EKG analysis skills
Arrhythmia identification - HIPAA compliance
- Client support
- Verbal and written communication
- Team collaboration
- Dispute resolution
- Detail orientation
- Calm under pressure
- Data input
- Records management
- Computer proficiency
- Microsoft Excel
Certification
- Certified Electronic Health Record Spercialist-CEHRS. Lecturer : Heronide Barionnette
- Certified Electrocardiogram Technician-EKG. Lecturer : Jeff Livezey.
- currently enrolled for the certified Phlebotomy Technician program for Spring 2025
WORK HISTORY
- Performed thirteen-13 rhythm stripps with the EKG machine on the chests of my course mates placing electrodes to capture heart muscle activity.
- Connected leads to EKG machines , ensuring proper functionality and data acurracy.
- Recognised and resolved error messages generated by the electrocardiogram carts.
- Performed EKG and ambulatory blood pressure monitors.
- Maintained equipment by cleaning and disinfecting of the exterior and leads, checking for damage to cables.
Timeline
Customer Service Representative
Parkway Airport Services, PHL Int. Airport
09.2024 - Current
Clerk-Hr/Administrative Assistant
Ghana Tex Styles Ltd-GTP
06.2023 - 02.2024
Bachelor of Science - Accounting
Ghana Institute Of Management&PublicAdministration
Some College (No Degree) - Allied Health- NHA
Delaware County Community College