Attentive professional offering several years of experience in working with clients and teammates to create and manage projects. Talented in understanding client requirements and expectations. Focused on maintaining customer satisfaction and to devise ways to create profit.
Assess damages to consumer vehicles, manage internet leads, sell and book repair jobs. Process insurance and customer pay repair files averaging $160,000-$200k/mo. 5-10+ estimates/day. Effective knowledge with multiple estimating and CRM tools.
Manage service needs for consumer vehicles for maintenance to engine/transmission replacement. Interview and set expectations for future service needs. Best in region CSI
Oversee entry level shop with @ $150,000 gross sales/mo. Maintain relationships with multitude of insurance companies and varying programs. Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
Assist with direct and indirect parts sales and acquisition. Grew sales to most profitable fixed-ops department in dealership. Regional sales leader for tires and dealer brand accessories.