Summary
Overview
Work History
Education
Skills
Affiliations
Honorable Discharge
Timeline
Generic

Jerry Peeples

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Consistent Progress Transitional Living Corp NFP
09.2021 - Current
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Inspector Packer

Dart Container Corporation
08.2018 - 06.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Completed daily orders with expert picking and packing of shipments
  • Protected materials for transport by correctly packaging products in boxes and crates
  • Proved successful working within tight deadlines and a fast-paced environment
  • Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation
  • Recorded each completed job in equipment use log
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

School Security Officer

Chicago Public Schools C.V.C.A
02.2013 - 06.2018
  • Notified police, fire department and emergency services of on-campus incidents
  • Monitored security, fire and smoke alarms via centralized electronic interface
  • Documented safety and security incidents using preset guidelines and methods
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies
  • Served as initial contact for campus visitors and provided directions to specific buildings, events and functions
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Utilized radio, telephone and wireless communication equipment to contact other on-campus personnel and external authorities.

Education

Certification - Medical Insurance Coding

Computer Systems Institute
Gurnee, IL

Business Administration And Management

Langston University
Langston, OK

High School Diploma -

Hales Fransiscan
Chicago, IL

Skills

  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Microsoft Word
  • Critical Thinking
  • Warehousing Functions

Affiliations

  • Freemason

Honorable Discharge

United States Army 

Timeline

Customer Service Representative

Consistent Progress Transitional Living Corp NFP
09.2021 - Current

Inspector Packer

Dart Container Corporation
08.2018 - 06.2021

School Security Officer

Chicago Public Schools C.V.C.A
02.2013 - 06.2018

Certification - Medical Insurance Coding

Computer Systems Institute

Business Administration And Management

Langston University

High School Diploma -

Hales Fransiscan

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Jerry Peeples