Jerry Pilarz
Global Healthcare Exchange
Overland Park,KS
1
Certification
18
years of professional experience
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Work History
Customer Success Manager IV
3 Years 10 Months- Built and maintained strong relationships with clients to ensure their satisfaction and retention. Increased the adoption and utilization of company solutions and services by acting as the primary contact for customers. Analyze customer data to drive compliance and adoption, managing credentialing requirements, and providing training and webinars. Collaborate with various internal teams to enhance customer satisfaction, manage project timelines, and address customer needs.
- Managed a portfolio of high-value clients, ensuring successful adoption and utilization of GHX solutions to drive customer satisfaction and retention.
- Developed and maintained strong, strategic relationships with stakeholders to understand business needs and align GHX services for optimal impact.
- Led cross-functional teams in the resolution of complex customer issues, enhancing overall client experience and satisfaction.
- Analyzed customer data and feedback to identify trends and opportunities for product enhancement and process improvement.
- Delivered tailored training sessions and resources to empower clients with the knowledge and skills to maximize their use of GHX products.
- Collaborated with sales and product teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
- Monitored customer health metrics and proactively addressed potential challenges to prevent churn and ensure long-term success.
System Director of Procurement, Distribution and Logistics
14 Years 1 Month- Partner with Vice President and Senior Director of Supply Chain in strategic planning and tactical execution of procurement, distribution, and logistics operations/initiatives to achieve organizational development goals. Manage five operational managers and 122 indirect reports, including selection, hiring, training, and performance reviews. Lead product requisitions, purchase order processing, product receiving and delivery. Develop strategies, policies, procedures, and overall team to optimize value across the entire function. Contribute to the development of annual supply chain budgets in alignment with overall strategy to achieve company goals.
- Strengthened Procurement, Distribution, and Logistics functions to achieve higher performance and productivity, inter-team collaboration, and cost savings.
- Elevated supply chain management capabilities by expanding foundational Supply Chain education and training platform/program.
- Forged close collaborations between Supply Chain and clinical partners that resulted in streamlined supply chain operations, higher collaboration, and coordinated operational response.
- Ensured development, implementation, and standardization of leading supply chain processes in logistics, warehousing, distribution, and inventory management, while driving development of systems and processes to continuously improve operational performance.
- Established a continuous improvement environment by streamlining quality and scope of supply chain operations to all internal and external customers across the organization.
- Fostered a culture of employee engagement by implementing succession planning strategies, structuring jobs and their functions, streamlining operational processes, and promoting employee collaboration.
- Drove the deployment of a new organization-wide ERP system (Workday) to streamline all supply chain functions and reduce repetitive activities.
- Developed and implemented financial improvement plans to drive efficiencies and cost savings.
Procurement Manager
1 Year 10 Months- Led company-wide procurement operations for over 500 daily purchase orders with expenditures of $1.4M. Oversaw seven purchasing coordinators and one supply chain manager, including selection, hiring, training, and performance review. Identified, developed, and implemented global and regional sourcing strategies to reduce total delivered cost, mitigate headwinds, and improve supply reliability. Developed contract strategies and effectively negotiated key commercial and supply positions to secure cost-effective contract terms.
- Launched multiple automation solutions to streamline workflows related to purchase order confirmations, backorder processing, and order returns.
- Positioned healthcare organization in the 2018-2019 Best 50 Global Healthcare Exchange ranking among other 965 member hospitals and health systems.
- Closely collaborated with the Health System Accounts Payable team to optimize workflows and lessen invoice exceptions.
- Initiated and integrated a new pricing administration workflow that resulted in item master pricing accuracy and 98% invoice accuracy rate.
- Effectively implemented strategic supplier strategies and initiatives to achieve maximum value, improving procurement processes, tools, and efficiencies.
- Built a high-performing team by training and mentoring employees, streamlining workflows, and fostering close collaboration.
Supply Chain Project Manager
1 Year 7 Months- Spearheaded the end-to-end procurement process including supplier selection and negotiation, price establishment, and contract management. Monitored and reviewed current operational workflows and processes to identify areas of improvement and ensure achievement of business goals. Assured compliance with federal, state, and local regulations as well as site safety requirements. Hired, recruited, coached, and trained employees within the Supply Chain group (warehouse, logistics, supply planning and inventory control). Utilized the Lawson relational database system.
- Upskilled large workforce of over 500 requisition end users through training and extensive explanations in relation to Lawson requisition processes.
- Led the implementation of a new system-wide supplier website that led to higher transparency and effective pricing strategies.
- Established an effective supply chain structure that drove organization-wide growth and streamlined operational processes.
- Created a culture of continuous improvement by implementing multiple innovation and process enhancement initiatives.
Education
Associate of Arts
Skills
ERP Systems: Workday
Lawson (Infor)
& ICIMS
Global Healthcare Exchange (GHX)
Salesforce
OnBase Document Management System
Epic Systems
Kronos
E-Builder Enterprise System
MS Office including Excel
Access
PowerPoint
et al
Certification
- LEAN/Six Sigma Green Belt Certification, Spring 2006
- GHX Best50, Fall 2018, Fall 2019
Qualifications Summary
- Trusted Partner to Executive Leadership Team on strategic planning and implementation of major supply chain initiatives to drive incremental business growth.
- Experienced in establishing annual and monthly targets in coordination with corporate objectives, while managing performance to ensure attainment.
- Effective People Leader with demonstrated experience in building high-performing teams by training and mentoring top talent, streamlining workflow, and fostering inter-team collaboration.
Additional Experience
- Purchasing Coordinator, The University of Kansas Hospital, Kansas City, KS Jan 2016 – Sep 2016
- Admin Assistant, The University of Kansas Hospital, Kansas City, KS, Jun 2010 – Dec 2015
- Admin Assistant – Patient Relations, The University of Kansas Hospital, Kansas City, KS, Jan 2008 – Jun 2010
- Servicing Quality Analyst, NovaStar Mortgage, Inc, Kansas City, MO, May 2006 – Oct 2007
- State Examination Coordinator, NovaStar Mortgage, Inc, Kansas City, MO, Oct 2004 – May 2006
- Compliance Admin Assistant, NovaStar Mortgage, Inc, Kansas City, MO, May 2004 – Oct 2004
- Call Center Floor Operations Supervisor, Metro One Telecommunications, Mount Prospect, IL, Jun 2002 – Feb 2004
Timeline
Customer Success Manager IV
Global Healthcare Exchange
08.2022 - CurrentRead More
Procurement Manager
Procurement Manager
05.2018 - 03.2020Read More
Supply Chain Project Manager
Supply Chain Project Manager - Contracting and Procurement
10.2016 - 05.2018Read More
System Director of Procurement, Distribution and Logistics
The University of Kansas Health System
01.2008 - 02.2022Read More
Johnson County Community College
Associate of Arts
Read More