Laura Lawson
Clark,MO
Summary
Driven Customer Success Manager with over 23 years of supply chain expertise, notably at GHX and University of Missouri Healthcare. Excelled in fostering client relationships, enhancing process efficiencies, and leading successful projects. Skilled in ERP systems and GHX tools, with a proven track record in training and strategic account growth. Demonstrates exceptional problem-solving and customer account management abilities.
Overview
15
15
years of professional experience
Work History
Customer Success Manager IV
GHX
02.2022 - Current
- Customer Success Manager for 15 Provider Accounts
- Perform Monthly & Quarterly Meetings
- Work with Providers to Utilize GHX Tools
- Create Upsell Opportunities for Sales Team
- Conduct Training on GHX Tools
- Hold Gap Analysis with Providers to Improve Utilization
- Travel to Accounts
Peoplesoft Functional Lead
University of Missouri Healthcare
03.2017 - 02.2022
- Performed Testing for PUM Upgrades
- Managed 2 Employees
- In Charge of Item Master for 3 Hospitals
- Served as Project Manager on Multiple Project such as Blue Bin, Par Excellence, and Inventory Counts
- Programmed Handhelds for Inventory Counts
- Worked in GHX, Nuvia & CCX Review and Approval for Contracts.
Supply Chain Help Desk Lead
University of Missouri System
01.2010 - 03.2017
- Lead of Supply Chain Help Desk for 4 Employees
- Helped Customers in a fast paced environment
- Proficient in Purchasing, Sourcing, Inventory, and AP modules on PS
- Trained Employees on Requisitions, Vouchers, Show Me Shop Punch Out
Education
Associate of Arts - Business
Columbia College
Columbia, MO05.2019
Skills
- Customer Account Management
- Over 23 Year of Supply Chain Knowledge
- Training Experience
- Proficient in Excel and Word
- Knowledge of ERP's such as PS, Lawson, Oracle Cloud, Infor, Workday
- Knowledge of GPO's such as, Vizient, Premiere, and adding a new GPO in GHX for Central Florida
- Proficient in all GHX Tools such as Exchange, Nuvia, CCX, ePay, Einvoicing, Lumere, Price Sync, and Vendormate
Timeline
Customer Success Manager IV
GHX
02.2022 - Current
Peoplesoft Functional Lead
University of Missouri Healthcare
03.2017 - 02.2022
Supply Chain Help Desk Lead
University of Missouri System
01.2010 - 03.2017
Associate of Arts - Business
Columbia College
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