Jerry Polk
Barbourville,KY
Summary
Driven by results at Schwans Home Service, I leveraged problem-solving aptitude and team-building expertise to enhance business performance, significantly reducing workplace accidents and boosting customer satisfaction. My leadership fostered a culture of continuous learning and employee engagement, directly contributing to the organization's success.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
Work History
Service Operations Specialist, Area Manager, RSR
Schwans Home Service
12.2003 - Current
- Maintained an organized inventory management system, reducing lost or misplaced items and ensuring easy access to necessary tools and parts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw the implementation of safety protocols within the department, resulting in a decrease in workplace accidents and injuries over time.
- Handled escalated customer concerns with professionalism and empathy, often turning negative experiences into positive outcomes through effective problem-solving techniques.
- Analyzed performance metrics to identify areas for improvement, leading to increased customer satisfaction rates.
- Conducted regular performance reviews with team members, identifying strengths and areas for growth while fostering professional development opportunities.
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
No Degree - Business Management
Angelo State University
San Angelo, TXSkills
- Workflow Management
- Incident Management
- Problem-solving abilities
- Team building
- Planning and coordination
- Attention to Detail
- Problem-solving aptitude
- Time Management
- Multitasking Abilities
- Time management abilities
- Organizational Skills
- Self Motivation
Accomplishments
- Supervised team of 95 staff members.
4 time Chairmans Club Achievement
Chairman's Club Sales while running route.......Top quarter of Company
Timeline
Service Operations Specialist, Area Manager, RSR
Schwans Home Service
12.2003 - Current
No Degree - Business Management
Angelo State University
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