Jerry Saena

-Todos Santos

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.

-Holman Draft Hall

• Established more organization and high standards to an already relevant venue.
• Was part of the development of a new monthly promotion night, 'First Friday'.
• Trained staff in new methods of upselling.
• Brought a new approach to hosting and managing events, which resulted in an average increase of 10% in monthly sales.
• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

-The Sporting Club.

-Blúm

• I was heavily involved in configuring/installing the point of sale system (R-Power).
• Responsible for biweekly payroll of over 75 employees.
• Scheduled and produced Celebrity/Music Artist performances.
• Oversaw product development initiatives from concept through completion stages.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.

-The Clutch Bar.

-Concrete Cowboy

• Managed and worked with two of Dallas's leading promotional groups.
• Assisted in producing and hosting Celebrity/Artist events.
• Operated high volume weekends through the CFB/NFL season.
• De-escalated and found mutual solutions for client disagreements.

-The Bottled Blonde

-The Backyard

• Responsible for overseeing Security and Bussers.
• Managed scheduling, hiring, and training
• Developed weekday promotions.
• Led and organized private events.

• Monitored and oversaw venue safety
• Checked IDs, managed capacity, and handled conflicts
• Provided a sense of safety to patrons and employees
• Networked with regulars.