Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Watkins Jr

Baltimore,US

Summary

Focused Professional with 9 years of experience and a proven knowledge of conflict resolution, initiative, and project management. Aiming to leverage my skills to successfully serve your company.

Overview

8
8
years of professional experience

Work History

Customer Liaison

CVS
03.2018 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Intern

Exelon
06.2023 - 08.2023
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Intern

Enterprise Community Partners
09.2015 - 06.2019
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.

Education

Bachelor of Science - Business Administration And Management

Bowie State University
Bowie, MD
12.2023

Skills

  • Worked closely with management to prioritize business and information needs
  • Cross-Functional Communication
  • Project Management
  • Personnel Management
  • Team Collaboration
  • Positive Attitude
  • Business Development
  • Issue Resolution
  • Presentations
  • Initiative
  • Fast Learner
  • Goal-oriented

Timeline

Intern

Exelon
06.2023 - 08.2023

Customer Liaison

CVS
03.2018 - 11.2023

Intern

Enterprise Community Partners
09.2015 - 06.2019

Bachelor of Science - Business Administration And Management

Bowie State University

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Jerry Watkins Jr