Summary
Overview
Clinical Experience
Work History
Education
Skills
Certification
Timeline
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Jersey Sonnenschein

Jersey Sonnenschein

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experience as a Student Nurse in multiple hospital settings and care.

Overview

5
5
years of professional experience

Clinical Experience

Chandler Regional Medical Center 

- Medical-Surgical Unit

Connections Health Solutions

- Psychiatric Unit

 PAM Health Rehabilitation Hospital of Surprise

- Rehabilitation Unit 

Work History

Tax Service Office Receptionist

Azzara Tax Services
05.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
  • Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
  • Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
  • Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.

Pool Server

Arizona Country Club
01.2023 - 04.2024
  • Taking and delivering food and drink orders, interacting with members and their guests, and keeping the pool area clean and organized.
  • Maintained clean and safe work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Processed customer payments to accurately record transactions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Embryologist Assistant

ABS Global
05.2022 - 08.2022
  • Utilized cryopreservation processes to freeze healthy cattle embryos.
  • Followed strict laboratory procedures to collect pertinent data and document activities.
  • Maintained accurate records of all methods and research conducted.
  • Prepared vials, dishes, incubators, and other lab equipment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Barista

Starbucks
02.2022 - 04.2022
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted additional items with beverages, increasing store sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.

Smart Tan Advisor

Year Round Brown Tanning Salons
10.2019 - 08.2021
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Sold products and services to clients.
  • Maintain an insanely clean environment.

Cashier/Bagger

HyVee Foods
06.2019 - 08.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Science -

Grand Canyon University
Phoenix, AZ
12-2025

High School Diploma -

Harrisburg High School
Harrisburg, SD
05.2022

Skills

  • Customer Service Enhancement
  • Client Needs Assessment
  • Hospitality and Accommodation
  • Maintaining Clean Work Areas
  • Money Handling
  • Sample Preparation and Analysis

Certification

  • Basic Life Support Certification (BLS)

Timeline

Tax Service Office Receptionist

Azzara Tax Services
05.2024 - 08.2024

Pool Server

Arizona Country Club
01.2023 - 04.2024

Embryologist Assistant

ABS Global
05.2022 - 08.2022

Barista

Starbucks
02.2022 - 04.2022

Smart Tan Advisor

Year Round Brown Tanning Salons
10.2019 - 08.2021

Cashier/Bagger

HyVee Foods
06.2019 - 08.2019

Bachelor of Science -

Grand Canyon University

High School Diploma -

Harrisburg High School

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Jersey Sonnenschein