Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jerson Castillo

The Bronx,NY

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity.

Overview

15
15
years of professional experience

Work History

Floor Associate Supervisor Back up

The Home Depot Store 6891
The Bronx, NY
03.2018 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Processed product returns and assisted customers with other selections.
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Shipping Supervisor

Embarque
The Bronx, NY
01.2018 - Current
  • Inspected loading operations for improvements in efficiency and safety.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Supervised shipping team of 10 employees.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Pulled, verified and packaged items for shipment.

Dog Groomer

Heidy Clinic And Vetenirian
06.2012 - 12.2017
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Fed, walked and bathed animals.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Trimmed nails using clippers and grinders.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Reset procedure rooms between appointments and disinfected equipment.

Education

High School Diploma -

La Anteramota
Puerto Plata Republica Domincana
07.2013

Skills

  • Business Processes and Procedures
  • Order Shipping
  • Motivating Performers
  • Quality Production
  • Customer Experience
  • Customer Satisfaction
  • Materials Movement
  • Resolving Complaints
  • Safe Work Methods
  • Production Goals
  • Scheduling and Coordinating
  • Employee Coaching and Motivation

Timeline

Floor Associate Supervisor Back up

The Home Depot Store 6891
03.2018 - Current

Shipping Supervisor

Embarque
01.2018 - Current

Dog Groomer

Heidy Clinic And Vetenirian
06.2012 - 12.2017

High School Diploma -

La Anteramota
Jerson Castillo